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Manager Technical Support

Location:
Toronto, ON, Canada
Posted:
June 24, 2017

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Resume:

Professional Summary

Experienced IT professional having 12+ years of experience with comprehensive technical talent in IT Infrastructure, Cloud & Datacenter Services. Currently working with one of the leading Canadian based Retail & Financial projects.

Infrastructure Capacity Planning - Streamlined the physical Capacity expansion procedural in PR & DR environment

Application Transformation - Transform the physical Windows Clustering on VMware environment that paves the way for future growth by lowering total cost of ownership and improving application capabilities

Infrastructure Testing - Fine-tuned Infra Governance, Servers, Storage, Network and Disaster Recovery (Site to Site) testing

Assisted in resolving infrastructure performance issues for a critical health care KROLL application affecting direct patient care

Involved in Citrix XenApp 6.5 builds and expansion

Created and Executed PowerShell scripts as part of build activities

Performed PCI QualyScan for server builds and remediated the vulnerabilities and patches

Performed Disaster Recovery validations on all the platform builds

TECHNICAL SKILLS

Operating Systems : Windows Server 2008 & 2012, VMware ESX 5.x & 6.x, RedHat & SUSE Linux

Hardware : Large Capacity servers – HP, DELL, IBM Servers, iSCSI Storage devices, SAN

Applications : vCloud Director 5.x, ThinApp 4.x-5.x, Horizon View 5.x

Backup : Veritas NetBackup, HP Data Protector

Monitoring : Nagios

CERTIFICATIONS

VMware VCP 3.5 & VCP-DCV 5.x

ITIL v3 Foundation

CAREER EXPERIENCE

Loblaw Companies Limited - CANADA July 2015 – May 2017

Retail & Financial Corporation

Senior Systems Administrator

Closely worked with Infrastructure Manager and executed project to ensure a smooth signoff to ITTO

Responsible for the design, deployment and maintenance for a broad range of systems and applications, including Linux, Windows & VMware

Overall, delivered 200+ projects & 1500+ Platform Servers for large & Complex projects

Understand project requirements (via workshops, meetings etc.,) and translating those needs to document the Blueprint, High Level design & Runbook standards

Carried out workshops and define migration standard on Datacenter environments

Responsible for End-to-end Production Readiness Assessment (PRA) to check if the environment is built as per the Design Standards, Security vulnerability and Risk assessment

Responsible for Operational Readiness Testing (ORT) to ensure the functions as stated in the design, Governance, DR site-to site and in-site failover on Pre-Production environment

Responsible for developing standard SOP for Windows, ESX and appliances platform build

SD LAW CANADA Jul 2014 – July 2015

Law Professional Corporation

Systems Administrator

Responsible for implementation of Virtual infrastructure based on VMware ESX 5.x

Install and configure VMware View 5.x to roll out virtual desktops

Install, configure and troubleshoot Windows 2008 servers as per project requirements

Configure Active Directory Objects, administrative templates, scripts and folder redirection

Perform weekly and monthly maintenance on servers such as installing Windows updates

Install, Configure and Manage Microsoft Exchange Server 2010 &Lync Server 2010

Schedule a P2V migration and troubleshoot any issues that arise during the P2V migration

MAX-I PRO TECH - INDIA Aug 2012–Jul 2014

IT Desktop and Enterprise Solutions

IT Consultant

Provided optimized solutions for enterprise clients through VMware vSphere 5.x

Deployed around 4500 virtual servers, across multiple datacenters

Managed and supported more than 200 Host servers running VMware ESX Server

Managed VMware View VDI infrastructure of more than 1000 desktops

Consolidation of over 300 servers across data centers at various client locations

Build virtual applications using VMware ThinApp for View Desktop deployments.

Setup vSphere features on ESX host clusters such as vMotion, High Availability, configure dvSwitches across clusters

Deployed migration of physical servers to Virtual environment using VMware Converter

Performed the full backup of ESX host & Check the host compliance in Update Manager

Installation & Configuration of Microsoft Exchange Server & Lync Server 2010 in virtual environments

VMWARE SOFTWARE - INDIA Nov 2009 – Aug 2012

Global Support Services Division

Technical Support Engineer

Supported VMware Platinum customers on end to end technologies (VMware vSphere, View, vCloud Director, ThinApp & vCenter Operations Manager products)

Assisted clients on migration of Physical to Virtual environment using VMware Converter

Provided remote assistance on issues related to ESX / ESXi server and other issues related to vMotion, DRS and HA

Used VMware Update Manager to install & troubleshoot updates on ESX and VMs

Provided on call support for clients with installation & configuration of VMware View

Installed, configured and troubleshot VMware vCloud Director

Worked closely with the TAM’s and PSO on VMware View &vCloud Director

Worked with developers in code fixing, bug tracking and patch releases during major bugs

HEWLETT-PACKARD - INDIA Oct 2005 – Nov 2009

Global Solutions Center Division

Technical Solutions Consultant - II

Installed, configured& troubleshoot all types of HP Proliant Servers (DL, ML & Blade Servers)

Configured and Diagnose issues on Blade Server & Rack solutions through OA

Managed HP Server datacenter through HP SIM & RDP software

Assisted clients on installing and configuring HP Modular Storage Arrays

Installed, configured and managed customer environments using DPX backup software

SLASH SUPPORT - INDIA Sep 2004 – Oct 2005

Enterprise Mailing Division

Application Consultant

Installed, configured & troubleshoot Microsoft Exchange Server & Lotus Domino Server R6.5

Provided remote assistance on Lotus Notes client & MS outlook client to the users

User Mailbox & Distribution Group creation for users and groups upon request from admins

Worked on recovery of emails deleted accidently, restoring it to user mailbox

Performed White list and Black list of Domains, IP address, IP spoofing and email address

EDUCATION

B.E. - Bachelor of Engineering (Electrical and Electronics) –University of Madras – India.

M.B.A - Master of Business Administration (HRD) – University of Madras – India.



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