Customer Service Desktop Support

Janet L Walker

217-***-****

*****************@*****.***

Professional Summary

I am an Analytical Technical Support Specialist adept in resolving complex computer issues. I am a critical thinker who manages customer support issues quickly and consistently exceeds performance standards. My tenure in this industry has gained me a great deal of valuable experience I am eager to utilize in a career oriented role.

Technical Proficiencies

•Hardware: Lenovo, HP, Dell, Xerox, Lexmark, Tandberg, Exabyte

•Software: Microsoft Office, SAP, Windows 7/8, SCCM, Active Directory, Ghost, Remedy, Citrix, Lite Touch, Lotus Notes, Exchange, Outlook, Sharepoint

•End user training, creating curriculum, and writing training materials

Professional Experience

Den-Tex Central aka Denny's (Gilman, IL) 2017

Server

•Wait on customers

•Customer Service

•Cash handling

•Stocking supplies

•Cleaning

Colmac Coil Midwest (Paxton, IL) 2016

IT Technician

•Daily support of desktop and LAN equipment

•Run new CAT6 cable including punch down and termination

•Install Wireless access points

•Install new desktops and laptops

•Conduct end user training classes

•Cell phone setup for new lines of service

•Software and hardware support

Pomeroy IT Solutions (Bloomington, IL) 2015 – 2016

Hardware Technician

•Schedule and deploy new computers, printers and telephones

•Manage broken equipment

•Image new laptop and desktop computers

•Use Service Desk Manager to locate users, check equipment end of lease date and warranty

•Prepare off lease equipment for return each month

Iroquois Memorial Hospital (Watseka, IL) 2015

IT Technician

•Daily support for hardware and software in the hospital network

•On call rotation for after hours and weekend support regularly

•Inventory management

Abbtech Professional Resources, Inc. 2014 – 2015

•Work as a team to replace computers, upgrade hard drives or image existing computers

•Used Lite Touch and the Microsoft Migration Tool to accomplish goals

•Troubleshoot and resolve issues after migration

IT Technician (Milwaukee, WI)

•Contracted to Dell to a deployment for Aurora Healthcare

IT Technician (Austin, TX)

•Contracted to Dell, Inc. to do a major deployment for Wayne Fueling Systems

EDUCATION

Parkland College Champaign, IL Associates Degree in Applied Science 1997

Presence Healthcare Systems Champaign, IL Licensed Emergency Medical Responder 2017

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