Richmond, CA

510-***-**** Dhondup Phuntsok ac0zjd@r.postjobfree.com

linkedin.com/in/dhondup-phuntsok

Skills

Technical Troubleshooting, Hardware Configuration, Offshore Team Collaboration, Software Installation, LAN connectivity, Problem Diagnosis, Phone & Online Support, Client/Server Model, Preventive Maintenance, User Support, Complaint Handling. Technology Experience

Software: Photoshop, Coreldraw,MS Office, Browsers: Chrome, Safari, Firefox, MS Edge, SeaMonkey Navigator, Opera Hardware: PCs, Laptop, Telephony Systems, Printers, Routers, Modems Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms:Windows, Ubuntu, Macintosh.

Experience

Technical Implementation Engineer Helix Technology Solutions and Pvt Ltd July 2012 - July 2013 K12 Digital Classroom Service Provider

● Conceptualized initial survey of 40 schools for suitable infrastructure and environment to set up safe and proper network system using MS Excel and survey toolkit.

● Estimated and gathered system requirement based on the school’s budget and technology requirement and proposed best solution by using MS Access and PowerPoint.

● Engineered local network with centralized control for simultaneous installation and communication by using Windows Client Server Architecture.

● Assembled complete installation of hardware components requirements for all client; PCs, Laptop, Telephony Systems and Printers by using operating system and respective drivers.

● Configured network from server to client infrastructure for seamless integration using Cisco and Netgear Router & Switches.

● Troubleshooted, diagnosed and provided support to school’s system issues and failure through phone/online and physical visit.

Systems Technician Ladakh Public School May 2014 - Feb 2016

● Install, configure, troubleshoot and support network, hardware, software and peripheral related issues with network systems throughout the school district.

● Maintain and handle comprehensive solutions to school computer classroom, Lab, Library and smart classroom.

● Provided training and usage of operating system and design application using the fundamental tools of smart class to 220 high school students.

● Proactively organised and trained of free workshop about Next Education’s software tools and technique. Computer Teacher Tibetan Children’s Village School March 2010 - March 2012

● Teach students computer fundamentals such as MS Office package (Word, Excel, PowerPoint, Access), .

● Helps student learn different computer related skills based on grade level such as how to independently troubleshoot, manage and solve the technical problems by themselves.

● Provided support and maintenance of MS Access database to teachers and administrator about the usage of school student’s data record.

Computer Hardware Technician American Tech Jun 2016 - Aug 2016

● Setting up hardware and installing software on different system such as Apple Laptop, Windows OS, Ubuntu, Tablets.

● Determined and installed appropriate software, hardware and network security to company clients.

● Provided support and solved issues through remote, phone and email. Education

Diploma Certificate in Programming Language C++ 2010 Diploma Certificate in Computer Hardware 2008

Certified in Microsoft Windows 2003 Server 2008

Certified in Microsoft Certified Professional (MCP) 2008 SOS TCV High School graduated May, 2007