Customer Service Manager

Gaurab Kumar Gupta

Mugulina, Doha, Qatar

M: +974-******** E: **********@*****.***

Profile

A result driven, self-motivated and resourceful supervisor with a successful track record of building and maintaining great teams or workers and of communicate effectively with all staff. Highly organised, energetic and flexible with leadership qualities which have been exercised through experience. Having a proven track of motivating staff to work together to achieve targets and improve efficiency.

Keen to find a challenging position within a successful and dynamic organisation to continue to develop the supervisory skills.

Key Skills and Competencies

• Having a proven ability to plan, organise and control activities & staff

• Ability to work under pressure and to targets

• Disciplined approach & strong/effective communicator at all levels

• Able to manage available resource to maximise productivity and efficiency

• Having the ability to motivate people

• Possessing a responsible attitude and also calm under pressure

Employment History

Supervisor/Assistant Manager - Qatar Food Company (Americana) April 2012 to Present

• Driving operational efficiencies, raising customer service levels & cutting costs

• Organising work load, allocating tasks, tasking team on a daily basis

• Managing team and individual performance

• Ensuring all administrative records are completed accurately

• Ensure professionalism & high quality is continually maintained

• Preparation of relevant reports and documents for senior managers

Cashier - Qatar Food Company (Americana) Sept 2010 to Feb 2012

• Providing customers, a personalised, friendly and efficient cashiering service

• Taking payments from customers via cash, cheques and credit cards

• Responsible for the accurate and timely allocation of cash

• In charge of daily cashbook management and also bank reconciliations

• Banking a large volume of cheques and cash daily

• Identifying potential sales leads and referring them to colleagues

• Recording of monies received and paid out

Supervisor - Hotel Galaxy, Nepal May 2007 to July 2009

Responsible for managing the hotel on a day to day basis and for making sure that it meets or exceeds

guest expectations. Also in charge of working closely with all departmental heads to ensure the smooth operation of the hotel at all levels.

Academic Qualification

SLC - Chulachuli English Boarding School PABSON Board 2008

+2 - Siddhartha Higher Secondary Boarding School HSEB Board 2011

Training

• Computer Basic Course

• Advanced Windows Office Package

Language

English, Nepalese & Hindi.

References

Available on request.

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