Customer Service Representative
Resume:
Kayce M. Morris
Houston, Texas 77070
Email: *****.********@*****.***
832-***-**** (cell)
Objective
I am seeking a competitive and challenging environment to secure a long term employment where I can serve your organization and establish a career I can grow with.
Summary
Strengths include: Mature professional attitude, engaging personality, excellent customer service, great multi-tasker, very proficient and organized.
Skills: Proficient in problem solving, using a plethora of software devices including Quickbooks, Excel, Word, and Powerpoint. Working in a fast pace environment and multi-tasking.
Experience
Attero/Cstat Solutions 6/2016- Current
Houston, TX
Customer Service Representative / Receptionist
Worked with trouble shooting problems with Dell electronics.
Capable of building productive relationships.
Expertise in analyzing and resolving complex issues.
Communicate with customers and vendors to verify information.
Document accurate notes for all account interactions.
Exceeded performance quotas and benchmarks.
Experienced diffusing client issues with tact and care.
Handled customer problems, inquiries and complaints
Answered billing questions and address payment issues.
Multi tasked in a high volume, high stress environment.
Dangerousgoods.com Inc 1/2013-12/2015: Lay Off
Book Keeper/ Executive Administration Houston, TX
Created invoices for all of our sales and created monthly reports of all expenses and incomes.
Managed accounting operations, accounting close, account reporting and reconciliations.
Received payments by cash, credit cards, vouchers, or debit cards.
Answered phone calls and directed them to the appropriate party.
Assisted boss on any and all required tasks.
Provided administrative support including but not limited to typing, filing, copying and coordinating calendars
Made sure all invoices were paid on time, and when they weren’t I made the proper advances to make sure it was made aware to the customer.
Met or exceeded all performance contact center metrics for the position.
ACHIEVEMENTS
Realized a savings of $400 per month by negotiating price with vendor.
Obtained better pricing and higher quality on material by selecting a new supplier.
Track 21 INC 2/2012-1/2013:
Representative Houston, TX
Created fun and new games to bring in new business.
Performed maintenance on the equipment when needed fixing.
Educated customer on the rules and regulation of participating in our service.
Hosted parties, which required me to work fast and efficiently to ensure satisfaction.
Education/Certification/License
Windfern High School Graduated 2013
Lone Star College- Associates Accounting Degree 2015-Present
HazMat Certified 2015
Twic Card 2015
QuickBooks Certified 2015
Liquid Pentacle testing Cert. 2015
References-Personal/Professional
Larry Snellings, Owner Dangerousgoods.com 281-***-****)
James Snellings, Owner Dangerousgoods.com 775-***-****)
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