Project Manager Management
Resume:
Tejal A. Pendse
ac0zg3@r.postjobfree.com
Summary:
Certified ITIL V3 and CCNA self-starter and dedicated individual with over 7 years of technology and business understanding. Strong IT operations and network deployment lifecycle experience. 6 years of dedicated program and project management experience in delivering complex and large-scale Datacenter Network Infrastructure Deployment, deployments projects through their life cycle. Business understanding and sound knowledge of Windows Server Management, networking and datacenter terminologies.
Key strengths:
Strong analytical skills and attention to detail enables me to forecast opportunities and risks to drive project teams towards efficient results
Solution oriented customer centric approach to achieve program goals.
Collaborative approach while working with large cross functional and globally distributed teams to deliver on client requirements
My quick learning, self-directed and adaptive nature helps me produce quick and effective results.
8+ years of technology and business understanding helps me read the “Big Picture” in ambiguous situations.
Data driven decision making helps me identify and mitigate risks throughout the lifecycle of the project.
Creating strong process documentation.
Training and Mentoring.
Initiating and executing new process improvements.
Key Achievements:
Encouraging team to use the PME best practices and conducting daily Scrum meetings helped stream line the process with close collaboration within the cross functional teams.
1 year of track record from February 2014 for delivering 22 large Network Deployment project with 100% Quality and Timeline satisfaction for customer.
End to end Network delivery project documentation helped cross functional teams and offshore team understand the client business which resulted in improving on time and defect free project deliveries.
Process changes and troubleshooting guides created in collaboration with team members to achieve “Incident Reduction” goal in Microsoft Windows Live project saved ~$ 70K overhead cost for Windows Live Team.
Employment Summary:
July 2006 –May 2015 Tata Consultancy Services
Project name- Microsoft Cloud Infrastructure and Operations, Delivery Services, Redmond, USA
Designation-Project Manager during Oct 2014-May 2015
Responsibilities:
Managing very complex and critical IT Infrastructure Projects through project life cycle process from Initiation, Planning, Execution, Monitoring/controlling and Closure with appropriate project management methodology as per the project requirement
Understanding the scope of the project and involving cross functional resources as and when required
Work closely with and maintain strong work relationships with stakeholders and sponsors from all functional areas of business
Understand customer’s domain and network architecture
Gather requirements on new deployments and assist the customers to identify what they need
Balance customer requirements with technical constraints
Develop project execution plan and track progress of various tasks/activities across stakeholders through milestone model
Setting cross project dependencies and engaging resources to ensure consistency
Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources
Collaborate with business partners to find solutions and alternatives to challenges
Coordinate with partners to implement effective solutions as per committed timelines
Liaison with the customer in testing the solutions built and infrastructure rolled out in different environments. Resolve issues arising from such deployments.
Drive the projects to completion within agreed to SLA and committed delivery dates.
Manage all required project documents, collect and update historical records periodically for current and future project reference.
KPI reporting
Problem management and continuous process improvement.
Project name – Global Network Services, Microsoft Corporations, Redmond, USA
Designation- Network Project Manager During Oct 2012 – July 2013
Responsibilities:
Defining project scope while working with deployment engineers, architects, customers and management teams.
Finalizing project scope, timeline and success criteria
Partnering with cross functional teams to make sure of the delivery timelines are met.
Effective communication with all the stakeholders on project status, challenges and proposed solutions
Work collaboratively across multiple groups and geographies to ensure process and methodologies are standardized and delivered consistently to ensure high quality results.
Working with network engineers to make sure all specifications and resources are provided for the successful delivery of projects.
KPI reporting and continuous process improvements.
Project name –Windows Live, Microsoft Corporations, Pune and Redmond
Designation-Operations Project Manager During Sep 09 – Oct 2012
Responsibilities:
Incident and problem management for high revenue and live -site impacting services.
Change and release management
Reporting on Service KPIs
Performance monitoring
Documentation of the TSGs, Procedures, best practices, process improvements
Internal team management which included onsite and offshore teams.
Project name –ISMP, Microsoft Corporations, Pune, India
Designation-Infrastructure Deployment Manager During Jan 2008-Dec 2008
Responsibilities:
Incident and problem Management
Scope Management and Scheduling
Change and release management
Reporting on Service KPIs
SLA tracking and compliance
Document all project related data in standard format
Continuous Process Improvements.
Project name – TOYS’R’US, Mumbai, India
Designation-System Engineer During July 2006-January 2008
Responsibilities:
Supporting IT infrastructure for the world-famous “Toys R Us” stores in USA.
Daily Incident management.
Monitoring the performance of WiIN2K based servers
Antivirus management
Microsoft patch management.
Since March 2006 –July 2006 NETWORK SOLUTIONS LTD, Mumbai, India
Client – Manpower Professional, a world leader in the employment services industry
Designation-System Engineer
Responsibilities:
Network and system operations support.
Triage and incident resolution
Inventory management
Vendor coordination
Antivirus management.
Since June 2005 –Dec 2005 CUSROW WADIA INSTITUTE OF TECHNOLOGY, Pune, India
Responsibilities: Worked as an Infrastructure Administrator for maintaining computer labs of Also conducted the practical sessions for C-Programming and Computer Networks for engineering students.
Since Feb 2003 –June 2005 CMS COMPUTERS LTD, Pune, India
Designation-Systems Engineer
Responsibilities:
IT infrastructure support for one of the leading bank in India.
Inventory Management
Vendor coordination
CERTIFICATIONS-
CCNA (640-801)
ITIL V3.0
Six Sigma Green belt (TCS Internal)
PMP training completed
Currently preparing for EXIN CLOUND COMPUTING FOUNDATION certification.
“Took a break from May 2015 till now to take care of my kids which I feel proud of and its exactly what my family needed at that time. As kids are big enough now, I think I am ready to pursue the second phase of my career.”
References:
Andrew Llorente
(Microsoft Corporation)
e-mail: ac0zg3@r.postjobfree.com
Cell: 510-***-****
Charles J. Grounds
(Previously with TCS, Currently with TEKsystems)
e-mail: ac0zg3@r.postjobfree.com
Cell: 425-***-****
Nagaraj Girmal
(TCS)
e-mail: ac0zg3@r.postjobfree.com
Cell:425-***-****
Contact this candidate