Technical Support Manager

Andrew Weiss

***** ********* ** ********** *******, TX 76227

C: 813-***-****

*******.********@*****.***

SUMMARY

A results-oriented and dedicated operations manager with comprehensive expertise in production scheduling/ management, quality control, testing, and grounds/equipment maintenance. Creates a working environment of collaboration and productive communication, resulting in the institution of sustainable solutions to problems. Maintains the accurate completion and efficient delivery of products, achieving high levels of customer satisfaction. Through disciplined leadership and strong decision-making, enables consistent revenue growth for any enterprise. Computer educated and trained.

EXPERIENCE

HUB GROUP TRUCKING. Dallas, Texas

Driver Manager/Local/Regional Driver 2013–2016

Manage drivers daily activities in keeping with schedules, advising them of safety issues, ensuring drivers have all required documentation for every delivery, and advise drivers of individual performance statistics. Was a commercial truck driver transporting intermodal containers to customers. Emphasis on safe and timely delivery. Performed all DOT regulation inspections. Maintained accurate logbooks. Achieved 98% or higher OTP(On Time Performance). Was awarded the privilege to represent terminal at Drivers Advisor Council.

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SCHNEIDER TRANSPORT. Coppell, Texas

Dedicated Route Driver, 2012 –2013

Commercial truck driver on dedicated route. Emphasis on safe and timely delivery. Performed all DOT regulation inspections. Maintained accurate logbooks.

STEVENS TRANSPORT. Mesquite, Texas

OTR Driver, 2012 – 2012

Commercial truck driver traveling across 48 states of the United States. Transporting refrigerated goods for various customers. Emphasis on safe and timely delivery. Performed all DOT regulation inspections. Maintained accurate logbooks.

SEARS, Frisco, Texas

Shipping/Receiving, 2010 – 2012

Assist customers with loading and unloading merchandise. Pull requested items/merchandise from shelves for customer pickup. Assist in unloading delivery trucks. Verify inventory for accurate supply amounts. Assemble items for customer pickup

MONITRONICS, Farmers Branch, Texas

Technical Support, 2011 – 2011

Handle inbound calls from customers needing technical support for residential and commercial security systems. Required to diagnose/troubleshoot, repair, create service orders when required and document all information that was performed for every call. Emphasis on keeping customer experience/satisfaction top priority.

T-MOBILE, Frisco, Texas

Technical Support Level III, 2010 - 2011

Handle inbound calls from customers needing technical support for their cellular phones. Required to diagnose/troubleshoot, repair, create handset exchanges when required and document all information that was performed for every call. Emphasis on keeping customer experience/satisfaction top priority.

STREAM GLOBAL SERVICES, Tampa, Florida

Technical Support Professional, 2008 - 2009

Handle inbound calls from customers needing technical support for their computer problems. Required to diagnose/troubleshoot, repair, create service dispatches when required and document all information that was performed for every call. Emphasis on keeping customer experience/satisfaction top priority.

MINUTEMAN PRESS, Tampa, Florida

Production Manager, 2007-2008

Maintained and oversaw orders for production, ensuring accurateness of documentation. Established regular meetings to discuss issues with production processes and institute solutions. Managed employees’ time and performance evaluations. Made all purchases for supplies/materials needed to complete customer orders. Maintained tracking of inventory to ensure supply levels never got low.

OAI, Tampa, FL

Sales Consultant, 2006-2007

Generated/managed new and existing customers. Processed quotes and orders for clients to ensure proper documentation and accuracy. Cold calling, informing customers of order status and retention of strong customer relations were part of my daily activity.

ALPHAGRAPHICS, Tampa, Florida

Production Manager/Store Manager, 2000-2006

Maintained and oversaw orders for production, ensuring accurateness of documentation. Coordinated ISO certification. Established regular meetings to discuss issues with production processes and institute solutions. Achieved 98% level of accurate order completion, resulting in improved customer satisfaction. Managed employees’ time and performance evaluations. Made all purchases for supplies/materials needed to complete customer orders. Maintained tracking of inventory to ensure supply levels never got low.

. EDUCATION ITT TECHNICAL INSTITUTE, Tampa, Florida

Degree in Computer Sciences, 2001

Certified Network+ Professional

COMPUTER SKILLS Microsoft Office, Adobe Indesign, Illustrator

Windows

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