Manager Customer Service

Heidi Leal

Shift Manager and DT Cashier - Taco Bell

Chicopee, MA 01013

**************@*****.*** - 413-***-****

To gain a fulfilling and challenging position with a respectable telephone organization where my knowledge, skills, and experience will be used to further my professional career growth. Authorized to work in the US for any employer

WORK EXPERIENCE

Store Manager

MetroPCS - Springfield, MA - February 2017 to Present Run two locations

responsible for schedules of employees

employee numbers

payroll

Money in both locations

hiring and interviewing

Shift Manager and DT Cashier

Taco Bell - Valrico, FL - March 2009 to October 2015 Responsibilities include:

• Welcoming guest with a warm smile

• Taking orders & collecting payments

• In charge of the associates on the floor during • Managing breaks of employees while on their shift to ensure coverage

• Counting cash tills and safe at the beginning and end of every shift

• Managing labor

• Tuesday night counts

• In charge of speed of services updates

Shift Manager

corners bakery cafe - Brandon, FL - October 2013 to April 2014 3

Responsibilities included:

• Prepared food for customers

• Provided excellent customer service

• Taking order and collecting cash

• Counting cash tills and safe at beginning and end of every safe

• Problem solving and strategizing skils

• Managing labor

Store Manager

Boost Mobile - Mattapan, MA - May 2013 to November 2013 Responsibilities included:

• Completed all responsibilities with the daily opening and closing of the store

• Maintained a clean store throughout the days

• Counted money tills and safe

• Responsible for maintaining inventory records of all merchandise in the store

• Worked in a fast pace setting with efficiency and accuracy

• Kept customers satisfied and happy

• Responsible for taking payments in person and over the phone

• As a store manager, responsible for the Interviewing, hiring, and training of new associates EDUCATION

High School Diploma in leadership

Simmons Career Center - Plant City, FL

August 2011 to May 2013

SKILLS

Microsoft (3 years), speak read and write spanish (10+ years) ADDITIONAL INFORMATION

I am a very hard working individual and i put passion in my Job not only because its my responsibility but because i take pride in what i do

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