Trent C. Johnson

Chicago, Illinois *****

773-***-**** • ac0zc5@r.postjobfree.com

IT Systems Administrator Desktop Engineer

Technically sophisticated IT professional with 12 years of multifaceted expertise in system administration and desktop support.

Areas of Expertise

Broad knowledge and success in networking, deployment, problem solving, and PC, client, and server support combined with B.S. in Computer Science.

Documented success in identifying and resolving complex issues related to hardware, applications, and operating systems.

Demonstrated ability to direct multiple tasks effectively to ensure on target completion of all deliverables.

Outstanding interpersonal and communication strengths leveraged to train users, troubleshoot system issues, and ensure total client satisfaction.

Technical Proficiencies

Operating Systems:

Windows Server 2012R2/2008R2, Windows XP/7 Professional, Novell Netware, ISPF/TSO, MS-DOS

Languages:

C#, C/C++, Visual C++, Visual Basic.Net, JavaScript, Perl

Software Tools:

Internet Explore, Symantic Anti-Virus, Norton Ghost, McAfee Anti-Virus, Visual Studio, SAS, Microsoft Forefront

Email/Communication:

cc:Mail, Exchange, Outlook, GroupWise, GroupWise Messenger, Microsoft Lync 2010, AT&T VPN, Cisco VPN, Intuit-Track-IT 6.5

Agile Software:

Jira

Protocols/Networks:

Active Directory, TCP/IP, IPX/SPX, HTTP, DHCP, DNS,

Tech Support/Database:

Paradox, MS SQL

Management Consoles:

HP Command View, SCCM 2012

Connections:

T1/T3, 56K, 64K, 128K

Hardware:

HP Servers, Desktops, Laptops, HP, Compaq, Dell, IBM, Toshiba, Network Printers, Scanners, NIC, Memory Chips, Hard Drives, Hubs, Switches, Routers, CAT5 Cable

Professional Experience

Clerk of Circuit Court Information Technology, Chicago, Illinois 2004 - Present

Network and Systems Administrator (2008 – Present)

Configure, install, program, and maintain server hardware, software, and network operating systems, ensuring the availability and reliability of the system.

Professional Experience Continued

Clerk of Circuit Court Information Technology (Continued)

Network and Systems Administrator Key Achievements:

Manage Windows server, desktops, printers, and scanners, as well as VMWare and Eva Storage system.

Administer Exchange Server, and support the management of AD Forest and related policies.

Hold key responsibility for data backup and recovery, and conduct system maintenance, patches, and server updates.

Maintain and Support 200+ Server Environment (Physical and Virtual)

Help Desk and Desktop Support (2004 – 2008)

Supported desktop and laptop users, conducted software installations and upgrades, and assisted personnel with connectivity problems, computer lockouts, and printer issues. Provided support and data backup for VPN.

Key Achievements:

Migrated users from Windows XP to Windows 7 Operating System.

Provided multi-site support for 1,800 users.

Managed account administration through Active Directory.

Tracked hardware and software issues via Track-It system.

Education and Training

East West University, Chicago, Illinois

Bachelor of Science in Computer Science

Harold Washington College, Chicago, Illinois

Associate of Applied Science in Mathematics

Certifications

Network + Certificate, New Horizons (2010) ~ SCOM 2012, Microsoft Training Center (2013)

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