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Customer Service Manager

Location:
Posted:
June 23, 2017

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EXECUTIVE SUMMARY

Office manager and accountant, with experience in various accounting systems and as a forensic accountant,

using Generally Accepted Accounting Principles (GAAP). Office operations include; vendor relationship and negotiation,

5s and Kaizen, optimization and heuristics, project management, evaluation and incorporation of standard operating

procedures. Proficient in accounts payable, receivable, human resources, business writing and communications,

customer service, financials, cost control, process improvement, data base management, as well as procurement.

Familiar and well versed with the following accounting systems; Peachtree/Sage 50, SAP and QuickBooks.

EXPERIENCE

Year of Learning, Houston TX

2016

SAP training Sage 50 training Quickbooks Pro Online training

Momentum Fitness Solutions, Houston TX

Office Manager and Account Recovery Specialist, 08/2015 to 09/2015

Accounts Payable Accounts Receivable

Payroll for 10-15 Employees Human Resources

Customer Relations

Vendor Relations

Mail Collection/Distribution Document Tracking and Filing

Procurement for Office and Operations

Technik Enterprises, LLC, Austin TX

Office Manager, 03/2013 to 03/2014

Bid Estimator and Procurement Manager, 03/2014 to 03/2015

Accounts Payable Accounts Receivable

Payroll for 2-5 Employees Human Resources

Customer Relations

Vendor Relations

Created filing system Collections

Bidding on proposed jobs

Dispatching

Learned to read CAD’s

Quotes

Procurement for Office and Operations

Springhill Restaurant, Pflugerville TX

Waitress, 06/2014 to 03/2015

Customer Service

Bus Tables

Take To-Go Orders

Cash Balancing

Clean designated area

New employee training

SKILLS

Microsoft Office Sage 50/Peachtree

SAP QuickBooks Pro 2015

Customer Service Phone Etiquette

Problem Solving

Time –Management

CAD reader Researching

Project Take-Off Software

CERTIFICATIONS

QuickBooks Pro Advisor (April 2015- April 2016)



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