Customer Service Representative

KIM VOIT

*** **** ****** *****, **. Cloud, Minn. 56303 320-***-**** *******@*******.***

OBJECTIVE

Dependable Customer Service Representative with more than 20 years of transferable experience seeking a position where I can continue to utilize and grow my professional skills. Proven clerical, customer service and communication skills in a variety of settings. Upbeat, positive attitude with a history of producing quality results and satisfied customers. EMPLOYMENT SUMMARY

Real Cool Synchrony/Real Time Solutions

Client Care Advocate, November 2010 – November 2016

Managed operator loyalty programs

Modeled expert customer service with both outgoing and incoming calling projects

Assisted as needed in pick/pack functions in receiving department

Coordinated with clients on order fulfillment and trade show scheduling

Collaborated with distributors regarding inventory management Beef O’Brady’s

Bartender Manager/Server, March 2006 – September 2008

Fulfilled beverage orders from serving staff and directly from patrons

Handled phone and fax orders

Coordinated event room functions

Responsible for inventory control and order placement Jasc Software Inc.

Customer Care Administrator, March 1998 – January 2005

Conferred with customers by telephone or email in order to provide information about products and services, to take orders or cancel accounts, or to obtain details concerning complaints

Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken

Solicited sale of new or additional services or products

Coordinated press releases

Trained new hires on relevant systems and processes Kohl’s Department Store

Supervisor, September 1993 – April 1998

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints

Supervised, trained and motivated up to 16 employee’s

Responsible for managing and accounting for all cash drawers during shifts

Enforced safety, health and security policies

EDUCATION

Saint Cloud Technical & Community College, St. Cloud, Minn.

Certificate: Materials/Logistics Management

KV

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