Operations Support Manager

STALIN GABRIEL D’SOUZA

Mobile: - 986**-***** (India) / 022-******** ®~E-Mail: ************@*******.***

JOB OBJECTIVE

Seeking a position as Administration Manager and opportunity to make a strong contribution by utilizing and expanding upon related education, skills, experiences and capabilities.

PROFILE SUMMARY

A performance driven professional with over 18 years of experience in handling General Administration, Facility Management, Human Resource Management, Training and Employee Relationship Management

Insightful experience of designing and implementing Administration/HR policies for property management, budgeting, manpower planning, security management, health & safety, performance management, recruitment, selection, induction, orientation and development of new employees in the organisation

Experience with deftness in maintaining harmonious relations among management & employees through administration and resolution of employee’s grievances

Deft in formulating and benchmarking functional best practices, competency profiling and mapping processes, etc. to focus on development of abilities to meet present/ future goals set by the organization

Proficient in organising training and development of subordinates to enhance efficiency

An effective communicator with exceptional creativity, innovation and problem solving skills

CORE COMPETENCIES

Taking care of General Administration of Mess, Housekeeping, Laundry, Transport, Security, Staff Comfort, Salary Administration, Documentation, AMCs, etc.

Arranging conferences / seminars and providing high-level administrative support involving handling of top & confidential correspondence, management of document flow, etc.

Handled arrangements for business & R&R travel including flights and any visa requirements worldwide

Troubleshooting TMG Iraq Computers and Printers in absence of IT support

Carrying out recruitment for various level positions and ensuring closure within the given time frame

Spearheading the functions for Employee Induction Process; ensuring the completion of required new joinee formalities

Mapping training and development needs of the organization and designing the training calendar for the year

Exercising control on the attrition rate of the organization through proper guidance to the employees

Handling Exit Interviews & resolving issues if any and ensuring the full and final settlement of employee dues

Coordinating, formulating & implementing increments, incentives & other remuneration/re-structuring policies

Implementing PMS process at all locations including promotion policy during confirmation & year end appraisals

Looking after leave management for salary processing, social insurance & taxes

ORGANISATIONAL EXPERIENCE

Feb’08 – Jul’13 Threat Management Group (TMG) / Special Operations Consulting (SOC), Baghdad, Iraq

Growth Path with Highlights:

Sep’10 – Jul’13 Operations Support Manager

Jul’09 – Sep’10 Assistant Operations Support Manager

Feb’08 – Jul’09 Office Administrator

Coordinated with:

oTMG/SOC Iraq Management and Operations to ensure smooth operations

oTMG/SOC Corporate and establish and maintain clear communication lines to effectively fulfil all company requirements.

Performed analysis, maintained reports and provided recommendations on improving quality & exercised control over budget to ensure conformance with provisions of the budget

Assisted Management in formulating long-term and short-term business planning

Planned strategy to ensure efficient management of assets on site measuring approx 3 acres consisting of 5 accommodation villas, 50+ workstations & Cafeteria – Managed, maintained and supported the reliability of the systems, equipment, properties and assets in the facility.

Managed contracts, contractors, and procurement functions and provided support for the facility’s budget.

Maintained and operated the facilities – Managed resources including budget, staff, contractors, consultants and finances.

Introduced changes in existing projects without disturbing the ongoing process, thus increasing output and reducing operating costs.

Liaise with and source suppliers for maintenance services & recorded Mission Cover Sheets/ Billings

Overall responsibility for security on all sites.

Responsible for site maintenance like: HVAC, Electrical, Fire Alarms, FFE, Building/Civil Works etc.

Drove Operations Support Staff on a Line Manager basis communication, development and discipline issues as required

Handled staff matters like insurance through DBA/AD&D and ALICO, SPOT Database coordination, Petty Cash & Salary distribution, preparation & submission of Social Insurance & Tax

Functioned as a Sponsor for all TMG USF-I badges processed under the convoy security contract. Processed USF-I application for Iraq wide badges and submitted it at various badging offices which included scheduling of biometrics appointments, LEP screening and badge pick up. Supervised processing of Ministry of Interior (Iraq) badges; applied for TMG weapons and TMG ID cards with TMG Badging department in Kuwait

Prepared Employee Rosters in conjunction with Operations

Interfaced with Corporate Authorities on all matters concerning recruitment of new staff including requisition forms for JOL, JOL issuance, flights and in-processing

Administered arrangements for business & R&R travel including flights and any visa requirements worldwide

Functioned as In-charge for personnel compliance with Company Policies, Operating Procedures and Verbal Instructions

Imparted training to employees on H&S policies, practices and procedures

Rendered advanced technical solutions that enhanced productivity and efficiency across the organization

Conducted various training session to enhance the operational efficiency of manpower

Troubleshooting TMG Iraq Computers and Printers in absence of IT support

Oct’01 – Nov’07 Tanker Pacific Management (S) Pte Ltd., Singapore as Ship’s Administrative Assistant

Highlights:

Ensured implementation of company’s policies & procedures in carrying out the tasks assigned

Involved in preparation of vessel’s monthly accounts, reports & official mail

Collated and analysed sailing crew documents, contracts, medical records, STCW certificates and travel documents

Maintained the Port Arrival & Departure documentations and assisted in cargo related paperwork

Dealt with Customs, Immigration, Health/Quarantine and other Port Officials

Rendered support to Master, Ch/Off, Ch/Eng & 1 A/Eng in troubleshooting problems related to the Danaos onboard module software

Handling the following stores, maintaining an inventory & preparing requisitions: Stationery Store, Bonded Store, Provision Store, company boiler suits, safety shoes & slop chest items.

Imparted training to crew in various drills related to safety of life & security onboard

Guided Galley Department Crew regarding garbage segregation procedures & matters relating to housekeeping/storing.

Holds the distinction of developing & implementing macros in MS Excel to speed up work & thereby eliminating access man-hours & errors; recognized by various Masters & Superintendents of the organization for the same

Successfully resolved & restored the system crash during a major cargo operation without the assistance of the Technical IT department. Have also restored systems during hard disk crash on various occasions

Augmented personnel morale by providing intensive training programs that instigated ‘NIL’ deficiencies in Major Oil Companies & United States Coast Guard Inspections & safety awareness during hazardous working environments

PREVIOUS EXPERIENCE

Sep’00 – Jul’01 Tenofin Web Solutions, Mumbai as Web Developer

Mar’99 - Aug'00 Simon Bros Pvt. Ltd., Mumbai as Office Assistant

Dec'97 - Mar'99 Milagres Tours & Travels, Mumbai as Office Assistant

Apr’95- Nov'97 New Asian Construction Company, Mumbai as Office Assistant

EDUCATION

Executive Masters Program in Business Administration (EMBA) from IIBMS, Mumbai in 2014

Post Graduate Diploma in Shipping Management (First Year) from NMIS, Mumbai in 2007

Bachelor of Commerce (B. Com) from University of Mumbai in 1999

PROFESSIONAL ENHANCEMENTS

Human Resource Course from HR House, Bangalore in 2011

STCW 95 Course with Merchant Seaman Book from ARI, Delhi in 2001

Web Developer Course from Wintech Computers, Mumbai in 1999

IT SKILLS

Well versed with MS Office, Adobe Photoshop and Internet Applications

PERSONAL DETAILS

Date of Birth : 15th June 1975

Present Address : 1804, Living Essence, Lokhandwala Township, Akurli Road, Sector 4, Kandivali East, Mumbai-101

Languages Known : English, Hindi and Marathi

Passport Details : Z2468756 / Expiry: 09-Oct-2022

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