Customer Service Manager
Resume:
Eunsol Goldsmith
Birmingham, AL 35216
334-***-**** (cellular)
E-mail: **************@*****.***
OBJECTIVE
Well-experienced store manager with excellent communication and organization skills pursuing professional management position
EDUCATION
Bachelor of Science in Human Environmental Science Anticipated 2013
The University of Alabama, Tuscaloosa
Major: Restaurant and Hospitality Management
Concentration: Hotel Management
SKILLS
Operating systems: PC, Apple Macintosh
Programming: Microsoft Professional Package (MS Word, PowerPoint, Excel)
Bilingual (Korean and English)
EXPERIENCE
Yi Cuisine 2005 - 2009
Server
Responsible for customer service and satisfaction
Managed reservations and seating
KOBE Japanese Steak House 2012 - 2013
Server
Responsible for customer service and satisfaction
Ensured customer satisfaction by achieving delivery of service by interacting with customers, handle guests’ requests and resolving complaints.
DJ Imperial Hair LLC
Manager 2013 - present
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
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