TRAVIS L. LANNOYE

**** ********* ****

Madison, WI 53711

608-***-****

ac0yz6@r.postjobfree.com

Summary: Strengths include diverse background in necessary programming areas such as implementation, development, problem solving, customer support, deadline awareness and self management.

Employment History:

INSPERITY TIME & ATTENDANCE, Madison, WI 07/2009 – Present

Software Application Specialist

Maintain expert knowledge of Timestar Time & Attendance software to provide continued support to Insperity customers.

Consistent in customer service expectations while efficiently closing the most support cases on a day to day basis.

Adapt communication styles to effectively relay problem-solving techniques to varying levels of HR clientele.

Troubleshoot and resolve both hardware and software issues relating to Timestar software.

Drive towards alternative projects at Insperity, including software development in new payroll coding and tech support group initiative for increased productivity solutions.

Coach and develop new employees through group training sessions and one-on-one mentoring with live feedback.

QUAD/GRAPHICS, Sussex, WI 01/2008 – 08/2008

End-user Support Representative

Answered questions via telephone and email from users of all areas in the business.

Supported users with a wide variety of problems, including Canon printers, Microsoft Office 2003 and 2007, and Active Directory user profiles.

Supported internal computer systems for presses, warehousing, accounting, supply chain, and many other departments within the company.

Logged issues and solutions in HEAT issue tracking software.

QUAD/GRAPHICS, Sussex, WI 01/2005 – 01/2008

Software Developer

Built, fixed, and maintained PowerBuilder applications.

Worked with Sybase and Microsoft SQL Server databases.

Drafted design documents and submitted for team approval and execution

Maintained quality assurance through code reviews.

Educational Skills:

B.B.A. in Management Computer Systems from UW-Whitewater

Certifications in PHP, MySQL, and JavaScript from UW Madison School of Library & Information Studies in 2013

Enrolled and executing Front End Development Certificate program at FreeCodeCamp.com

Computer Skills:

Experience in the following languages and technologies:

HTML5 (2015)

CSS3 (2015)

JavaScript (2015)

JQuery (2015)

PHP (2015)

MS SQL Server (2010)

Microsoft Excel (2010)

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