Customer Service Data Entry

Ethel Reaves

Focused,Hard worker, independent or in team.

Southfield, MI 48076

*********@*****.*** - 313-***-****

To utilize my skills in all areas of customer service and grow with advancement opportunities. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Dispatcher

Central Alarm Signal, Inc. - Detroit, MI - July 2016 to Present Monitor Alarms for Business and Residents. Call police, fire or business to set their alarm when signals come in. Call Center Agent

Morepace - Farmington Hills, MI - 2016 to February 2016 Made calls to customers to get feedback from them on different companies. Data entry required. Receptionist

Detroit Wayne Health Authority - Detroit, MI - August 2014 to November 2015 Reception duties, mult-line phone, filling, greeted customers, mail and schedule appointments. Call Center Representative

Allegra Communications - Rochester, MI - March 2015 to August 2015 I Customer service for BCBS in NJ. Assist with claims, address changes,find physician in area,mailed out new insurance cards. Quoted premiums.

Customer Service Representative

Checkpoint Management - Oak Park, MI - 2015 to April 2015 Called homebound customers to schedule Home Visiting physicians,Nurse's and physical therapy. Teaching Assistant

Martin Luther King jr Elementary - Detroit, MI - September 2010 to June 2014 Worked as teaching assistant. Filing, assist with projects reading and lunch time. Call Center Representative

TRC Staffing - Sterling Heights, MI - February 2004 to April 2007 Responsibilities

Outgoing and incoming calls. Taking surveys on products and services. Input data into computer. Accomplishments

Recieved good reviews on communication skills with customers. Skills Used

Customer Service, Communication, data entry.

Billing Assistant

Providers Medical Billing - Detroit, MI - January 2000 to September 2005 Responsibilities

Input demographics of patients. Post and deleted paid claims, processed outgoing mail, some filing and coding. Accomplishments

Learned to do coding using ICD 9, learned to prepare patient statements. Skills Used

Multi line phones, data entry,coding medial procedures. EDUCATION

Hospital Secretary course

Marygrove College - Detroit, MI

2004 to 2005

Certificate

SKILLS

Medical Terminology (3 years), Typing (5 years), Microsoft Office (5 years), Multi-Line Phone System (5 years), Time Management (5 years)

CERTIFICATIONS/LICENSES

Medical Secetary/unit clerk

Medical receptionist, medical terminology, typing data entry.

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