Post Job Free

Resume

Sign in

Customer Service Technical Writer

Location:
Miami, FL
Posted:
June 22, 2017

Contact this candidate

Resume:

Sergio M. Nofal

**** *. ******* ****, ***.*, Coral Gables, Florida 33134

Phone: 786-***-**** / ac0ywl@r.postjobfree.com / www.linkedin/in/SergioNofal

Creative and Technical Writer

Exceptional writer (fiction and non-fiction). First-rate proofreading and editing skills with strong command of the English Language. Ample experience as technical writer and in ghostwriting. Outstanding research skills. Understanding of SEO best practices and principles. Familiarity with Chicago, MLA and APA Style. More than a decade of experience translating documents (Spanish, English and Portuguese). Five-year experience working on international bids. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Quickbooks, Publisher, etc.) Multilingual. Spanish (Native Speaker); English (Fluent); Portuguese (Fluent)

PERSONAL QUALIFICATIONS

●Innovative, original thinker

●Diverse writing and creating style

●Ability to work under a tight schedule with changing priorities

●Solid conceptual thinking skills

●Ability to work as a team player while demonstrating personal initiative

EDUCATION

M.A. History University of Wisconsin Madison, WI

B.A. History University of California Irvine, CA

B.S. Molecular Biology University of California Irvine, CA

●One year of graduate work at the Department of History (Latin American History), University of Texas at Austin.

●Certificate in International Business (one-year program), University of California at Irvine (Ext.)

●General Knowledge Test (GK) for Professional Educators.

●2-15 Health & Life Agent License (Florida)

PROFESSIONAL EXPERIENCE

BRG World (Translations) January 2017-Present

MDCPS / Citrus Grove Middle School June 2016-November 2016

Science Teacher

●Elaboration of detailed lesson plans for Biology, Physics, Astronomy and Chemistry

●Ability to teach lesson plans in a fast-paced environment

●Strong communication skills

●Integration of different technologies for teaching purposes

Alorica Sunrise Branch April 2016-June 2016

Bilingual Customer Service Representative

●Excellent customer service by resolving client’s issues on first call

Pineiro English and Citizenship Preparation Center January, 2016-April 2016

Instructor

●Teaching of English, American History and Civics.

●Elaboration of personalized lesson plans, based on students’ needs and priorities

Tutor at Club Z West Kendall Branch October 2015-January 2016

●Teaching of Microeconomics, Macroeconomics, Statistics, Geometry, Pre-Calculus, Calculus, Trigonometry, Biology, Chemistry, Biochemistry, and SAT preparation

●Highly personalized instruction

Lincoln Heritage / New York Life Insurance Company November 2014 -December 2015 Life Insurance Agent

●Ability to ascertain what each client needed or wanted

●Solid knowledge of all financial products sold

Cayna S.A. (Argentina) August 2005-November 2014

Private Consultant / Technical Writer

●Elaboration of marketing reports and employees’ performance reports

●Business translations (English, Spanish, Portuguese)

●Writing of international bids

●Training manuals for employees

●Elaboration of reports that resulted in increasing efficiency and decreasing operational costs.

●Consistently meeting difficult deadlines

LITERARY ACHIEVEMENTS

Presently working on short stories and two novels. Writing samples available upon request (fiction, non-fiction, technical)

Writing of international bids, as part of a team of technical writers



Contact this candidate