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Technical Support Project Management

Location:
Tracy, CA
Posted:
June 22, 2017

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Resume:

jarrett d lott

PROFESSIONAL PROFILE

Self-motivated leader and results-driven in company operations, all aspects of information technology, with operations background and network administration. Experience with multiple software platforms coupled with hands-on project management planning and cross-platform supervision. Enthusiastic network engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing effective organizational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments.

925-***-****

ac0yvn@r.postjobfree.com

linkedin.com/in/jarrettlott3

Tracy, CA 95304

KEY SKILLS

Network Administration

Network Analysis

Server Administration

Exchange Sever

Administration

Active Directory

Linux

Cisco iOS

VMWare

Active Security Clearance

WORK EXPERIENCE

Remote Support Network Operations Manager 2015 - Present UNITED STATES PATENT & TRADEMARK OFFICE (USPTO), San Jose, CA Remote Support Operations Manager responsibilities are to manage four USPTO satellite office Support Teams in four regions of the country: Detroit, MI; Denver, CO; San Jose, CA and Dallas, TX. Each team consist of four technicians responsible for the network at their respective locations.

Setup/Configuration, Administration and Support of Enterprise LAN/SAN/WAN

Managed Hardware and Software to support for IT department in the USPTO’s Satellite Offices (Dallas, Denver, Detroit and San Jose)

Administration and Support of Enterprise Email Systems (MS Exchange - multiple servers in multiple sites and OWA - Outlook Web Access)

Manage and implement Windows platform, Cisco Telepresence, and Network Operations IT-related projects for project management and operations Principle System Engineer 2012 – 2015

UNITED STATES PATENT & TRADEMARK OFFICE (USPTO), Detroit, MI The Principal Systems Engineer position duties include duties as creating statistical reports, schedule coordination, ticket monitoring, monitoring and implementing special projects assigned by the USPTO.

Manage remote Tech Support personnel in Detroit, MI and Denver, CO as the two initial USPTO Satellite Offices during the Obama Administration with the America Invents Act (AIA)

Served as the Project Management Lead in staging Network Infrastructure and End- User Support when Denver, CO Satellite office was opened IT Support Supervisor/Network Administrator 2007 – 2012 W F Whelan Co, Canton, MI

Management responsibilities included oversight of network infrastructure, disaster recovery services, web-based systems, telecommunications, service desk, wireless infrastructure and desktop support. Developed and executed departmental vision, projects, vendor relationships, and sourcing strategies to meet business objectives. EDUCATION

BSCIT Degree

American InterContinental

University

Hoffman Estates, IL

2006-2009



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