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Customer Service Data Entry

Location:
Olive Branch, MS, 38654
Posted:
June 22, 2017

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Resume:

Cynthia Lewis

***** **** ******* **. ***** Branch, MS 38654

Phone: 901-***-****

Email: ac0yut@r.postjobfree.com

OBJECTIVE

Professional, dependable candidate seeking to obtain a position, where I can utilize my skills, experience, and education for the benefit and advancement of the company.

SUMMARY OF QUALIFICATIONS

Handle high volume of phone calls

Knowledge of EOB and billing

Microsoft Word, Excel, PowerPoint, Outlook

PDX System, HBS Software

Knowledge of Insurance

Knowledge of Medicare

Compliance, OSHA, and HIPPA regulations

Knowledge of ICD-9/ICD-10, CPT and HCPC

PROFESSIONAL EXPERIENCE

Bus Driver

August 2015 to Present

Desoto County Schools, Olive Branch, MS

Conduct routine pre-trip and post-trip inspections to ensure safe vehicle operation.

Kept record of passenger numbers and maintained log book and safety records.

Safely transported elementary, middle, and high school children on daily bus route.

Adhere to all DOT rules and regulations

Daily communication with dispatch.

Accurately complete assigned routes under strict time constraints.

Secretary

October 2014 to November 2016

It’s Possible Auto Sales, Olive Branch, MS

Greeted customers and answered phones.

Made copies and performed other office duties as assigned.

Used MS Word, PowerPoint, Outlook, Excel, and webinar applications to support instructions.

Processed cash and credit payments.

Made outbound calls to customers to collect late payments.

Bill Review Customer Service Specialists

September 2013 to August 2014

Stone River Pharmacy Solutions, Memphis, TN

Review and index customer invoices for Sedgwick, by attaching to current claim records or creating new ones as well as entering billing amounts.

Examine invoice data once indexed to determine if the invoice contains all required data and passes all internal clients edits.

Release invoices data for payment after verifying all information meets customer standards.

Responsible for accuracy in data entry and verifying work.

Maintain patient privacy and confidentiality under requirements under federal and state law, including HIPPA, and in accordance with PMI Policy.

Submitted medical insurance claims.

Data Entry Pharmacy Technician

September 2012 to May 2013

Aerotek, Memphis, TN

Received 75 to 90 inbound calls daily from doctors and nursed calling in prescriptions.

Proofed and inputted prescriptions following procedures while maintaining productivity and quality standards.

Forwarded incomplete or rejected scripts to appropriate departments for reinitiate and document correspondence.

Maintain patient privacy and confidentiality under requirements under federal and state law, including HIPPA, and in accordance with PMI Policy

Worked collaboratively with other team members and supervisors to ensure that best-practices are shared.

Customer Service Representative

August 2011 to September 2012

Canyon Healthcare, Hernando, MS

Handled business transactions about activation of new customer accounts.

Regularly contacted patients and determined patient's present inventory of supplies before each scheduled shipment of supplies to assess compliance with physician's recommended therapy and/or the need for an adjustment in a shipment of supplies.

Received 50 to 65 inbound calls from customers requesting refills on DME supplies

Used all available resources in assisting patient, doctor's office, and/or insurance companies by giving correct and appropriate answers to questions regarding the patient account, when determining required documents, procedures, guidelines, time frame, in the shipment or billing of patient order.

Made financial decisions to protect/collect revenues and adjust customer accounts.

EDUCATION

Remington College, 2011

Memphis, TN

REFERENCES AVAILABLE UPON REQUESTS



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