Mike Exum

Painesville Township, Ohio

Certifications and Classes

CompTIA A+, CompTIA Server, Cisco University Switching Solutions, Cisco University VoIP, Cisco University VPN, Cisco University Wireless Solutions, Adtran

Software Knowledge

SharePoint, SQL, Visual Studio, Primavera, Outlook, Lotus Notes, Word, Excel, IE, Windows 7, 8,10, Vista & XP, PowerPoint, Adobe Acrobat.

Education

St. Joseph High School / Cleveland, Ohio

Lakeland College / Mentor, Ohio

Business Management

Experience:

Rockwell Automation Mayfield Heights, Ohio

Data Center / Analyst

5/20/2017 - Present

SharePoint 2013

Install and Maintain Network and Server Equipment

Monitoring

UPS and PDU Monitoring

Ticketing Resolution

Physical Inspection of Data Center Daily

National General Insurance Cleveland, Ohio

Network Operations Center / Analyst

12/2016 - 4/2017

SharePoint 2013

Data Center Monitoring

Globalscape (Secure File Transfer)

Skybot

Windstream Telecom, August 2015 – September 2016 Twinsburg, Ohio

SharePoint Administrator / Sr Distributing Analyst

12/2015 – 1/16/2016

SharePoint 2007, 2010 & 2013

OneDrive for Business

Active Directory

Office365 Support

Hospice of the Western Reserve, April 2014 – October 2014 Cleveland, Ohio

Technical Support Specialist

Summary of Responsibilities: I was the first point of contact for the Information Systems organization. I was the newest member but they liked the way I interacted with the end users. I was re-located to the front of the room so that I could asses and direct them to the correct person or address their issues. The main support items are listed below.

Help Desk Support

SharePoint 2010 & 2013 Support

PC Repair

Active Directory

iPhone and Android Support

Office 365 & Lync Support

Progressive Insurance, July 2007 – October 2013 Mayfield Village, Ohio

IT Application Support/ Business Analyst (Enterprise Project Management)

I was the primary subject matter expert and customer facing expert responsible for SharePoint 2007 (MOSS) and 2010 in the Enterprise Architecture Organization. Provide support to anyone assigned to projects in the company, including all of IT and Business Leaders.

Responsibilities:

Created a project site repository using a template strategy in SharePoint for easy location of artifacts.

Worked with and implemented business requirements

Trouble shooting and problem resolution for SharePoint 2007 company-wide.

Created standards and measurements for how effective our project management and project teams were delivering projects using SharePoint. This includes; post project survey, peer reviews, workforce management and consulting.

Primary technical support for all of the Enterprise Project Management Group. This includes questions, best practices, issues and problems encountered with SharePoint.

Created a way to store project status reports in SharePoint and the governance

Created SharePoint templates that all business groups could share.

Created SharePoint archive strategy

Created Permissions strategy for SharePoint

ISO 9000 Support

Progressive Insurance, May 2004 – July 2007 Mayfield Village, Ohio

IT Business Systems Analyst

I was the first point of contact for Service & Processing Organization & Enterprise Technology Services Managers, Directors, Senior Technicians and Business Leaders. I assisted ETS with problem resolution, allocating resources, preventing problems, investigate issues, and communicate events within the organizations.

Responsibilities:

SharePoint 2007 Support, Data Center Project Management (Application Profiling, Application Certification and Modeling), Website Design, Availability Report, Quarterly Director Business Review, Vital Business Functions for ITIL, Production Certification, Integrated Change Calendar, ISO 9000 Author

Progressive Insurance, March 2002 - May 2004 Mayfield Village, Ohio

Data Center Operations Analyst

Technical support, installation and troubleshooting of data center infrastructure equipment which included; Servers, Cisco Routers &Switches, Firewalls, CSU/DSU, IBM Mainframes, IBM Dense Wave Division Multiplexing, SUN Micro Tape Silos, Terminal Servers, Category 5 Cabling, Network Patch Panels, CMS

Work closely with many groups within Progressive IT - Tier II, III, UNIX, Distributed Server Engineers, Telecom, Mainframe, Tape Library, and Security.

LOGOS Communications October 1998 - March 2002 Westlake, Ohio

Senior Account Manager

Designed Planned and Implemented Multiple Local and Wide Area Telecom Networks, Frame Relay and Point-to-Point PRI & T1 Voice and Data Networks. Responsible for deploying Cisco IP Telephony and Consulted with Fortune 1000 IT departments to promote our Telecom Design, Hardware and Services.

Product Knowledge:

SharePoint, OneDrive for Business, Primavera, Cisco Systems, Nortel Networks, Adtran, Paradyne, RSA Security, Polycom

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