Misty B. Braun

Gilbert, AZ *****

ac0yts@r.postjobfree.com / 480-***-****

Career Objective

Dedicated and energetic professional with over 21 years in education, finance, and electronics, seeking full time employment in a challenging position with opportunities for professional and personal growth. I am detail oriented, talented at communicating highly complex information to find creative solutions, utilizing consultation methodologies, and passionate about providing top-tier customer satisfaction in any situation. WORK EXPERIENCE

Santander (Mesa, AZ) January 2016 – Current

Funding Associate

• Ranked in top tier for funds, verifications, number of calls, and quality control.

• One of 10 people chosen to take on this position at this location and one of 15 people in this position company-wide.

• Managed high volume of inbound calls while providing excellent customer service Funding Analyst 1

• Consistently maintains a quality assurance and customer satisfaction rating above 100%.

• Utilized by management as an unofficial training resource for colleagues, enabling them to more efficiently perform their duties by teaching and demonstrating proper procedures and guidelines.

• One of 8 people selected to take part in regular round table discussions on continuous improvement with Area Vice President.

• Regularly ranked in the top 5% for call volume for all funders in Mesa, Dallas, and Lewisville.

• Provided world-class customer service on a daily basis to external and internal customers, including Santander and Chrysler Capital personnel, dealerships, vendors, and customers.

• Creatively applied skills in order to verify income while demonstrating a high level of mathematical ingenuity and top-tier attention to detail.

• Utilized analytical methods in order to ensure accuracy of calculations for income and contractual data

• Managed customer information with limited supervision or guidance Wells Fargo (Chandler, AZ) December 2015 – January 2016 Loan Document Specialist 3 – Temp position

• Processed and handling the end process of the auto loan in the Auto Finance Department

• Researched and completed applications and packages through data entry of all necessary information required to complete the loan process

• Required extremely high level of attention to detail in order to identify errors including contacting the customer, using a variety of programs and motor vehicle department websites

• Interpreted policies through analysis of loan packages from Arizona, North Carolina, and Florida Campo Verde High School (Gilbert, AZ) October 2011 – October 2015 Senior Special Education Teacher in Math and Language

• Consistent track record of helping students with far below average test scores achieve passing or above average scores with a 100% success rate

• Created over 200 individualized self-improvement plans with a strong emphasis on goal achievement to provide the best possible experience for a wide variety of educational needs

• Advised students to prepare them for transition into post-high school life

• Managed the Learning Lab available to all students. Duties included asset management and procurement, scheduling, and resource allocation

• Provided one-on-one assistance in all academic areas, including math from pre-algebra to calculus, English, Spanish, biology, physics, and history

Mary Lou Fulton – Teacher Placement Services (Tempe, AZ) January 2010 – October 2011 Substitute Teacher

• Educated at-risk students with autism, hearing/vision impairments, traumatic brain injury, and other intellectual and learning disabilities.

• Developed and modified lesson plans to include practical life skills education

• Navigated difficult and delicate situations with students, parents, and faculty Northrop Grumman (TRW) (Rancho Bernardo, CA) April 2001 – February 2003 Electronic Technician, Level 2

• Responsible for re-designing and building communications equipment for F-22 fighter jets, Comanche attack helicopters, and personal communication devices for Army Rangers and other special forces groups

• Oversaw and managed the testing, inspection, maintenance, and repair of aviation electronics

• Created an inventory management system to reduce duplicate parts ordering, saving over $1.3MM in unnecessary parts over the initial two years

United States Marine Corps (Camp Pendleton, CA) January 1996 – January 2001 Avionics Navigational Technician, E-5 Sergeant

• Achieved the rank of E-5 Sergeant within the first five years, an honor bestowed on less than 20% of Marines within that timeframe

• Awarded multiple commendations including Meritorious Mast for outstanding achievement and meritorious service

• Coordinated and managed the security of over one hundred active duty Marines

• One of two Marines out of over 100 selected for ARC-210 special training TRAINING & CERTIFICATIONS

• Arizona Department of Education Certificate

• CPI Non-Violent Crisis Intervention Certified

• Trans-Math, Language!, and Read 180 certified

• Skills Lab and CSC Curriculum Support Certified

• Autism and the Included Student Certified

• Infinite Campus Computer and Grade Book Training

• Building Communities, team building workshop

EDUCATION

Arizona State University, Mary Lou Fulton School (Tempe, AZ) Masters of Education in Autism Curriculum and Support

• Expected Completion December 2017

• Current 3.4 GPA

Arizona State University, Mary Lou Fulton School (Tempe, AZ) Bachelors of Arts in Special Education (BA) Cross-Categorical

• Completed December 2011

Cochise College (Sierra Vista, AZ)

Associates of Science (A.A.S.) and Associates of Arts in Sociology (A.A.)

• Completed May 2007

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