RAJESH SINGH

Mobile: 898******* ~ E-Mail: ac0ysp@r.postjobfree.com

In pursuit of opportunities in the field of:

~ Systems & Networking, Desktop Support Engineer, IT Helpdesk Support ~

SUMMARY

4 years experience in windows administration.

Strong ability to manage IT infrastructure domain.

Monitoring the ticketing tool.

Diploma Holder in Systems and Networking.

Knowledge of Operating System installation, system configuration, performance tuning and troubleshooting.

Designing, implementing and managing Active Directory.

FUNCTIONAL AREA

Complete knowledge and practical experience in operating systems installation& deployment

Hands on experience configuring entire software settings, installation and maintenance from pc assembling to computer management.

JOB RESPONSIBILITES AND ACHIEVEMENTS

Handling of all Hardware related Issues of Desktops like Installing and troubleshooting of Hardware Components & Accessories.

Troubleshooting of Lenovo,Hp and Dell (laptop and Desktop)

Installed and configured user setting and application maintenance based on user requirements

Periodically download patches and update for application and OS along with identifying and deploying service packs and virus update

Administrator of Windows 7, Windows 8, Windows Image, LAN ad Network printers.

To check Lan connection desktops and laptops

Trouble shooting network protocol & services and take remotely trouble shoot client customer as per the user application issue.

Provide all type of Escalations and System application inventory send to license team.

Weekly Backup and monthly Backup in file Server

Responsible for configure and test any new hardware and software

Coordinating with support Team, Cross Domain for Fix technical issue and hardware failures.

Installation Microsoft Office and Configure Microsoft Outlook,create new archive file and backup.

Provide solutions to user as per their ticket in appropriate SLA.

Installation & Configuration of Desktops, Laptops, Mobile Phone, Exchange mail etc.

Handling Problems related to Operating System & Networking.

Co-ordination with various vendors like Lenovo, Dell, Canon, HP and others for diagnosing of various H/W related problems of Laptops, Desktops and Printers.

Solving Problems through Microsoft Lync/communicator, Remote desktop Connection, Team Viewer, Amyadmin, remote location software problems.

Provide rights to users to network drive.

Configuring and Troubleshooting Microsoft Exchange Clients, Backup and restoration of Microsoft outlook client, Maintain and troubleshoot the LAN Setup.

Assets Management & Antivirus update.

Handling Escalated issues/ calls.

Work experience

Served as VOC for Vodafone process, from Oct 2010 to March 2012. where listen to the customer’s problem like network issue, voice issue and collect the data and end of the week I sent to directly Vodafone client, and they works as per my report .

Served as Technical Engineer IT in Pecon software LTD from May 2012 to sept 2014. I worked there as Desktop Engineer, I provides Domestic and International support also Infrastructure support as well. After a year I promoted as Sr. system engineer where I was blogging for the company.

Served with HP education services as TECHNICAL TRAINER.

Since April 7th- 2015 “Technical Support Engineer for ”Maven InfoTech ” . Here I joined as system admin where provides both Infrastructures support in Linux and windows systems. Here different kind of department like client, quality, admin, trainer, hr who raised the ticket if any kind of problem then on that basis need to close the ticket it. Monitoring the entire ticket close it on high priority.

ACADEMIC CREDENTIALS

Diploma in Systems and Networking from (CMC).

Bachelor’s Degree in Arts from K.U, in 2007.

Higher Secondary from WB Board, In 2004.

Madhyamik from WB Board, In 2002.

PERSONAL DETAILS

Date of Birth: 09 may 1986

Language Proficiency: English and Hindi (Reading, Writing and Speaking)

Address: Sarchi aptmnt, rajarthat, kol.

Date:- Signature

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