Customer Service Supply Chain

Emmitt Mitchell, Jr.

**** ****** **** ** ** Lilburn, GA 30047 770-***-**** ***********@*****.***

Qualifications:

Extensive experience in the customer service, sales and daily account management processes from order entry through supply chain management.

Thrives in the telecommunications, logistics, distribution, and supply chain solution products.

A detailed-oriented individual, friendly and personable, a self-starter with a willingness to work well as a member of a team.

Ability to problem solve and work through ambiguity; Managed nationally ranked telecom accounts generating approximately $300 - $600 million in sales annually.

Received numerous awards and recognition from KMM and Verizon for my sales and customer service excellence and achievements.

Relevant Experience:

KMM–Suwanee, GA 07/2005 – 01/2017

Account Representative:

Collaboratively provided progressive account management for OFS/AT&T authorized contractor business segment. I was responsible for management, service and building existing accounts, establishing and growing new business relationships.

Accountabilities included project pricing and availability of products, price negotiations, order entry, expediting orders with vendors, liaison between our distribution center and freight carrier(s), providing estimated freight costs, tracking and trace, assisted in resolving freight claims, processed RMAs, billing and invoice reconciliation, etc.

Managed 15 - 20 diverse AT&T OTV accounts, ranging from suppliers, distributors, to end-user.

Worked daily with KMM purchasing, external vendors and suppliers to procure telecom, fiber cable and custom fiber assemblies to provide stock for AT&T network build projects.

Accounts generated approximately $300 - 600 million in sales annually.

Exceeded company customer service benchmarks on continual basis.

Verizon Supply Chain Services - Suwanee, GA 03/2003 – 07/2005

Coordinator-Account Management:

Progressively teamed to manage a major Commercial Market customer, BellSouth Telecommunications, with a $310M revenue goal.

Worked daily with both Verzion purchasing, external vendors and suppliers to procure telecom equipment to provide stock for BST material service centers, Distributed Centers, E-911 locations, etc.

Handled all incoming and outgoing calls and ensure timely response to customers.

Resolve customer issues/problems by providing customer support to ensure total customer satisfaction.

Coordinated logistics/distribution of products and services for Bellsouth during disasters, e.g. (Hurricanes, tornadoes, ice storms, etc.) during recovery periods.

Education

Florida State University - B.S. Marketing

TECHNICAL / SOFTWARE SKILLS:

Microsoft Word-PC

Microsoft Excel

Microsoft PowerPoint

Microsoft OutLook 365

Intermediate Supply Chain knowledge

AWARDS

KMM – Employee of the Quarter – 3rd Qtr. 2014

Customer Excellence Award – Valor Telecom Acct Team 2002

Verizon Platinum Club 2001 - Central Team Emerald Level Winner

Verizon Logistics Vemmy Award 2001

Verizon Club CRC 2000- Central Team Gold Level

Verizon President’s Award Nominee

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