Jeffrey “Kirby” A. Pulliam

**** ** ***** ****, **** Springs, MO 64015

Cell 816-***-****

OBJECTIVE

To obtain a leadership position in Operations and/or Sales Management

PROFILE

• Eighteen years exceptional Operations Management experience in

multiple, high-pressure, demanding, and critical operations

positions.

• Proven success at piloting and revitalizing under-performing

businesses.

• Skillful at working under budget to maximize profit margins.

• Consummate communicator with superb negotiating abilities.

• Excellent cultivator of human resource talent in meeting high

organizational objectives.

PROFESSIONAL SKILLS AND EXPERIENCES

Leadership and Management

• Promoted to increasing levels of responsibility based on the ability

to exceed operational goals by:

• Selecting, training and motivating highly qualified and capable

employees.

• Preparing budgets and sales forecasts that challenged organizational

members to achieve at their highest level of performance.

• Applying excellent financial management skills in tracking all

expenses, inventory, revenues, A/P and A/R, and payroll on Oracle.

• Exercising a collaborative style of management that empowers

employees to reach their highest potential.

• Meeting the needs of a diverse clientele that results in referrals

and repeat business.

• Successfully directed the activities of over 80 employees in meeting

the challenges of a 24/7, client-centered business.

Operations Management

• Manage an operational budget of over $3.5 million annually,

consistently coming in under budget.

• Superb negotiator in contracting lowest possible prices with

vendors, contributing to a high profit ratio.

• Experienced in a highly regulated environment, meeting OSHA EPA and

FTC guidelines.

• Manage extensive facility operations and maintenance of a 24/7

business.

Sales Management

• Recruited, hired, and effectively trained sales counselors to meet

established sales quotas.

• Consistently achieved 120% of target quota on a monthly basis.

Problem Solving

• Exceptional business sense in quickly identifying operational

problems and developing solutions that produce rapid increases in

efficiency, production and profits.

• Outstanding trouble-shooter, who can analyze business processes and

operations, and find innovative ways to improve under-achieving

business operations,

• Excellent ability to identify human potential and develop it through

training and mentoring in helping staff members succeed, creating

high levels of loyalty.

Jeffrey “Kirby” A. Pulliam

Two

PROFESSIONAL SKILLS CONTINUED

Customer Service

• Exceptional ability to provide customers with the highest level of

service possible.

• Skilled in helping customers make intelligent decisions during some

of the most trying life experiences.

• Commended by clients for providing excellent counseling and

compassion during their time of need.

• Creatively resolve customer complaints, defusing even those with

difficult personalities.

Public Relations

• Excellent presentation skills in both written and oral format.

• Outstanding ability to relate easily with people from all walks of

life and with diverse personalities.

• Known for superb influential abilities in helping others understand

important points of information in making critical decisions.

• Active in community organizations to promote a positive image for

the business.

LICENSURE

Funeral Director: Missouri and Kansas

Insurance Agent: Kansas, Missouri,

Master Mason

PROFESSIONAL SUMMARY

2014-Present Memorial Funeral Home/ Funeral Home Manager / Operations

2008-Present Stewart/ SCI Funeral Service, Operations

2003 - 2008 District Sales Manager - Western & Southern Financial

Group

Independence, Missouri

1995 - 2003 Operations Management, Regional Sales and Training

Coordinator - SCI Funeral Services, Inc.

Kansas City, Missouri

EDUCATION

California Costal University

Operation Management Major, BA Candidate

Anticipated Graduation Date: 2018

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