Natasha Phillips

Daytime: 405-***-**** Email: ac0ype@r.postjobfree.com

Professional Profile and Core Competencies

The communication skills to effectively confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, and to obtain details of complaints.

The experience to effectively determine charges for services requested, collect deposits or payments, and arrange for billing.

The ability to quickly complete contract forms, prepare change of address records, and issue service discontinuance orders.

Highly motivated self-starter with strong reading comprehension, active listening, monitoring and speaking skills.$tt$rr$

The skill to expediently check to ensure that appropriate changes were made to resolve customers' problems.

Polished communicator, both written and verbal.

Tools and Technology Skills

Mobile messaging service software Music or message on hold player Word processing software Microsoft Excel

Microsoft Word Timpani Email

Summary of Skills and Abilities

Oral Comprehension Written Comprehension

Oral Expression Reading Comprehension

Active Listening Active Learning

Work History

Cashier/Prep Donut Palace 01/2017-05/2017

Cashier/dishwasher Panera Bread 12/2009-04/2010

Grounds keeper Crown Plaza 03/2008-09/2009

Cashier Henry Chicken Fry 05/2006-08/2006

Waitress Lubys Cafeteria 05/2006-08/2006

Customer Service Rep Startek 09/2005-04/2006

Education

Enid High School: Enid, OK 2004

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