Technical Support Information Security
Resume:
TRENT HENRY
Canton, GA *****
******@**********.***
https://www.linkedin.com/in/trent-henry-31a90b77
CYBER SECURITY SPECIALIST
NETWORK ADMINISTRATOR
Cyber Security Specialist who possesses a comprehensive background in Information Technology and Network Security. Knowledgeable in identifying and implementing improvements to hardware and software platforms, and development of technical support strategies to increase system performance, information security, information assurance, and LAN manageability. I have a continually expanding understanding and knowledge of; current threats, technological improvements, and data analytics in order to improve methods of detecting and managing threats in this ever changing information security environment.
TECHNICAL SKILLS
Software: SIEM & IDS TOOLS: Kali, Burp Suite, Packet Tracer, Forensics Tool Kit, Paraben P2 Commander, WireShark, NetWitness, Rapid7/Nexpose, Nessus, Qualys, Snort, AppScan
Operating Systems: Mac/Apple OS, Microsoft Windows, Linux Distributions, Kali, Parrot Security OS
Programming: Basic Python
Network: Internet/Intranet Firewall, Computer Forensics, Network Security, Malware analysis, CISCO( Router/Switch), OSPF, RIP,VLANS
Repair: Troubleshooting, Technical support, installation and upgrades
CERTIFICATIONS
Cisco Certified Network Associate (CCNA)
Malware Analysis & Reverse Engineering (CE Certificate)
Penetration Testing & Ethical Hacking (CE Certificate)
Social Engineering and Manipulation (CE Certificate)
HIPAA (CE Certificate)
Python for Security Professionals (CE Certificate)
TECHNICAL WORK EXPERIENCE
Unisys Augusta, GA 2017
M&T Service Rep 2
Technical Service Advisor to M&T Bank Employees and Contractors to create a more secure technological environment for the M&T Bank Client with the following Tools and applications: HPSM, RSA Security ( Archer), IMS, CTA, BlueZone(TPX, TSYS50/70,Pace,CICS,Black Knight) and Pointcheck- Checkpoint Endpoint Encryption, Virtual Machines (DOD, VPC/VDC)
Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
Provides technical support of hardware, systems, sub-systems and/or applications.
Provides assistance with navigation of application menus which often includes Remote Support access to clients’ computers.
Troubleshoot network connectivity issues with remote employees on a corporate network.
Develop and sustain a productive customer relationship by keeping the customer and their needs as my focus.
Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.
Continuing Education via Unisys University: (Security+, CEHv8,CISSP, Cyber Security Threat Mitigation, Threat Identification, Analyst, Network Architecture and Reconnaissance)
Emergency Evacuation Response Team /Medical Emergency Response Team
Independent Contracting Atlanta, GA 2001 –2017
Computer Repair Technician
Constructed customized computer systems and installation of customized LAN networks, while providing repair service, and technical help desk support to customers. 802.11
Creation and Implementation of successful Information Security Policy and Procedures
Improved the Network stability and Security of clientele
Vulnerability Testing
A+ Certification 2001
Lead Support Technician for computer gaming systems company 2001-2003
Go2IT Group 2016-2017
Field Services Technician – Independent Contractor
Corporate hardware uninstall and reinstall LAN/WAN environment.
Troubleshooting connectivity :Windows environment
Assisted in Data Center server rebuild
Used vulnerability SEIM tools : Rapid7 / Metasploit to setup scans and produce reports to CISO / Network / System administrator
Demonstrate / training to end user why Security practices keeps data secure
Perform / support reconfiguration, diagnostics, and testing in a Corporate LAN environment
Support the expansion, modification, integration of corporate LAN
Integrative Balance Woodstock, GA 2014 – 2016
Network Administrator (Information Security / Penetration Tester / Application Security Engineer)
Experienced with Network Administration, Information Security Policy and Procedures, VIOP, Help Desk/Trouble Shooting Solutions, managing Security Enforcing Devices and software, Malware Analysis and Redundancy installation
Researched and analyzed known hacker methodology, systems exploits and vulnerabilities, and Social Engineering
Technologies used: Kali, Metasploit, Armitage, Burp Suite, Rapid7, Nessus, Zenmap, Wireshark, Packet Tracer
ADDITIONAL WORK EXPERIENCE
United States Army National Guard Various Locations 1997-2000/ 2009 – Current
Motor Transport Supervisor / Recruiter
Dispatched vehicles and verified vehicle logbooks; received and filled requests from authorized persons for motor transport
Managed entrucking and detrucking of personnel being transported; controlled vehicle component material handling equipment (MHE) compiling time, mileage and load data
Oversaw and inspected proper loading and unloading of cargo on vehicles and trailers; secured cargo against inclement weather, pilferage, and damage
Coordinated with the Maintenance Manager for the repair of vehicles beyond the driver's capabilities and ensures annual services are conducted
Managed time and all available resources to thoroughly and accurately complete all tasks assigned to the team
OPERATION NEW DAWN: Compound Security and Support
EDUCATION
Chattahoochee Technical College Marietta, GA 2016
Associate of Applied Science in Cyber Security
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