Melissa Ruberto

Verona, NJ ***** 973-***-****

www.linkedin.com/in/MelissaRuberto ac0yoi@r.postjobfree.com

Financial Systems Professional

customer-focused and accuracy-driven

Financial Systems Professional with in-depth experience in human resources, payroll systems, financial accounting, financial reporting, and business administration. Results achieved by leveraging quality assurance, accurate testing, and client-focused problem resolution. Known for collaborative approach in working with developers and system engineers to resolve problems. Completes complex projects under extremely tight timelines.

Database Project Leadership

Negotiation

Oral & Written Communication

Defect Tracking

Problem Analysis

Financial Reporting and Analysis

Professional Experience

Bryant Staffing/Solix, Inc., Parsippany, NJ MAY 2016 – DEC 2016

PIA Reviewer

Reviewed and approved applications for funding from schools and libraries for data communications and telecommunications expenses.

ADP, Roseland, NJ JUL 2000 – OCT 2015

Lead QA Engineer/ Technical Consultant I JUN 2006 – OCT 2015

Handled critical client problems as tier-4 technical support, resolving issues beyond scope of Customer Service Reps.

Managed client issues tracking queue in CA Service Desk, including managing queue, resolving client problems and maintaining client satisfaction scores.

Wrote ORACLE SQL queries and update scripts against client databases, reproducing and fixing client issues in a test environment.

Analyzed root causes, resulting in code and database fixes.

Documented defects in Team Track, Clear Quest, and RALLY tracking systems, enabling developers to quickly fix coding bugs.

Ran ADP Workforce Now payroll and HR applications for client time-off, benefits, recruitment, and talent modules, enabling recording of after-hours, time-sensitive changes.

Lead Product Assurance Engineer JUL 2000 – JUN 2006

Created and executed manual test plans for testing internet payroll software, enabling sales of upgrades to new technology.

Developed and executed test summary reports, providing metrics to management for SDLC planning and release scheduling.

Analyzed results of automated test scripts for unattended testing, correcting defects in automated scripts and documenting for software updates.

Documented bugs in tracking system, resulting in effective development maintenance.

Melissa Ruberto ac0yoi@r.postjobfree.com Page Two

Additional Professional Experience

EBS DEALING RESOURCES, INC., Parsippany, NJ

QA Test Analyst

Testing, deployment, training, and support for Bank of Japan real-time trade monitoring system.

PRUDENTIAL INSURANCE AND FINANCIAL SERVICES, South Plainfield, NJ

Financial Systems Specialist, Technology Coordination and Support

PC and LAN support for financial staff.

Accounting Specialist

Mutual Fund financial reporting, analysis

SALOMON, INC, Rutherford, NJ

Analyst, Network Organization

Data communication expense analysis, budget variance analysis, expense approval, fixed asset inventory management.

PRUDENTIAL / PRUCO LIFE, Newark, NJ

Accounting Specialist

Statutory financial reporting and analysis.

Education

Master of Business Administration (MBA), Management Information Systems, Seton Hall University, South Orange, NJ

Bachelor of Science (BS), Accounting, Seton Hall University, South Orange, NJ

Certifications

Certified Software Tester (CSTE), Software Quality Assurance Institute, Roseland, NJ

Other Skills

Database Project Leadership, Negotiation, Oral & Written Communication, Defect Tracking, Problem Analysis, Financial Reporting and Analysis, ADP Workforce Now, Payroll, HRIS, SQL Developer, SQL Plus, CA Service Desk, Clear Quest, RALLY (CA Agile Central), SDLC, Microsoft Office 365, Word, Excel, PowerPoint, Outlook, SharePoint, Visio

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