NETWORK & DESKTOP SUPPORT ANALYST

Resourceful, performance-driven IT Professional able to rapidly absorb and administer new technologies in dynamic environments.

Dependable team player and perceptive communicator driven to achieve cooperative goals.

Leader by example who excels at converting practical knowledge into adaptive solutions for challenging problems while motivating and guiding team members.

Extensive hands-on experience upgrading and servicing desktops, laptops, and mobile devices.

PROFESSIONAL EXPERIENCE

VIRTUAL TECHNOLOGIES GROUP TOLEDO, OH

K-12 Testing Regional Supervisor (Spring 2016)

Coordinated a team of 30 technicians at 9 locations during school standardized testing season.

Awarded “Most Liked” Regional Supervisor based on field technician reviews.

Created essential project information for team members using Excel, Word, and SharePoint.

Meticulously inspected each testing location and surveyed the Wi-Fi capabilities to guarantee availability of mission-critical resources.

VIRTUAL TECHNOLOGIES GROUP TOLEDO, OH

IT Help Desk Technician (2015 - 2017)

Vital member of a high-volume IT help desk, which required superior technical skill, problem solving, and attentive customer service. 100+ managed service customers in Ohio, Michigan, Texas, and Arizona operated in Windows, Linux and Mac OS X environments.

Resolved tickets with 98% “Excellent” rating from customer reviews, accurately documenting each issue in ConnectWise CRM.

Directed field installers to turn up new phone and fax ATAs and troubleshoot existing devices.

Expanded job role to support Yealink and SIP phones, edge routers, firewalls, and video conferencing.

System Administration tasks included domain user and mailbox creation, file system management, port forwarding, network drive mapping, installing and upgrading printers & scanners, software deployment and service, ransomware detection & mitigation, VPN & RDP support.

Additional functions: desktop/laptop service and imaging, backup and recovery monitoring, virtual machine management, resolving low disk space, defragmentation, Exchange backpressure issues, network cable installation.

WOW VIDEO TOURS DAYTON, OH

Videographer/Photographer/Editor (2012 - 2014)

Photographer & Videographer for several large real estate companies in the Dayton and Columbus, OH areas.

Employed Canon 5D Mark II camera with wide angle lens, Adobe Photoshop, Adobe Premiere Pro, and Adobe After Effects to capture and edit all HDR pictures and walking video tours for the web.

CYGNUS ATRATUS CHICAGO, IL

Options Floor Trader (2010 - 2011)

Executed over 1,000 trades in a high-volume, 25-person trading team at the CBOE SPX and CME S&P 500 exchanges. Trading capital ~$450 million.

Generated market liquidity by giving “bid” and “ask” prices in response to broker quotes.

Calculated daily settlement with clearing firm using Excel VBA and MySQL.

PACIFIC TRADING GROUP CHICAGO, IL

Options Floor Trader (2006 - 2009)

Traded S&P 500 floor options in both CBOE SPX and CME S&P 500 options pits with a 5-person team. Trading capital ~$5 million.

Interviewed, selected, and trained trading assistants in maintaining company risk analysis and trading software.

Promoted from trading assistant after 2 years executing futures hedge trades.

TECHNICAL SKILLS

PLATFORMS:

Windows Server 2003-2012 R2, Windows XP/Vista/7/8.1/10, Linux, CentOS, Android, Mac OS X, Apple iOS

NETWORKING:

Network+ certified, router configuration, switch management, PuTTY, Wireshark, Nmap

SYSTEM ADMINISTRATION:

Office365 Admin Center, Microsoft Exchange Online, SharePoint Online, Active Directory, Windows PowerShell, DNS, DHCP, Windows Server Backup, GFI MailEssentials, Veeam, Acronis Cloud Backup, Novastor Backup

HARDWARE SERVICE:

A+ certified, Lenovo Certified Repair Technician, NirSoft Utilities, Hirens BootCD, Gandalf’s Win10PE, Sysinternals

VIRTUALIZATION:

VMware vCenter, vSphere, Workstation, Hyper-V, VirtualBox, Packet Tracer

VoIP:

FreePBX, Asterisk, Yealink and Polycom phones, Edgewater and pfSense routers

OTHER TOOLS:

Microsoft Office365 / Excel / SharePoint, Microsoft Visio, Skype, OneDrive, Slack, ShareX, DropBox, ConnectWise CRM, Labtech Automation, TeamViewer, ScreenConnect

EDUCATION

Princeton University – Princeton, NJ

BA, Ecology and Evolutionary Biology

Varsity Football & Track (All-Ivy Long Jump)

Northwest State CC – Archbold, OH

IT Specialist Certificate

Networking, Programming, and Databases

CERTIFICATIONS

CompTIA Network+ N10-006

CompTIA A+ 220-901 & 220-902

TestOut Network Pro

MTA Software Development

MTA Database Fundamentals

dCAA Digium Certified Asterisk Administrator

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