Professional Summary

Skills

Work History

SAMUEL WILLIAMS

**** ******* **, ********** *******, Ohio 44118 (H) 216-***-**** (C) 216-***-**** ac0yez@r.postjobfree.com

Broadband Technician with related training and experience in computer networking seeking position involving upkeep of related computer systems.

A+ Hardware Windows XP Windows Vista Linux/Unix

Microsoft Office

Microsoft Exchange Security Administration

Hardware/Software Computer Troubleshooting

Active Directory Microsoft SQL DNS DHCP LAN/WAN

Networking

Microsoft Exchange Security Administration

Hardware/Software Computer Troubleshooting

Tier 2 Tech Support 07/2016 to Current

Windstream Communications – 1925 Enterprise Parkway The Spec II handles escalations from Tier I personnel, technicians and direct end-user customers, resolves complex problems through effective coordination and facilitation with other support teams of complex Internet or data network problems.

Answer incoming calls and support emails during shift and troubleshoot customer Internet problems in a Service Center environment

Escalate, monitor, and track problems in appropriate trouble management system to ensure timely resolution Demonstrated ability to establish and maintain effective relationships with customers. Effectively gain the customer's cooperation to work through the troubleshooting process, ensuring first call resolution and appropriate follow-up. Field Service Technician 06/2015 to 07/2016

WOW Cable, Internet, and Phone – 105 Blaze Industrial Pkwy Berea, OH 44017 Install and repair broadband communications system in compliance with company technical standards from consumer service to exterior tap locations

Understand/apply FCC and NESC technical standards

Education

Troubleshoot from consumer device to tap

Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards) Troubleshoots/repairs problems between customer equipment and the RF of the optical node. Network Technician 05/2013 to 07/2014

Broadvox – Cleveland, Ohio

Monitored and maintained the network, servers and any telecommunications equipment in the company datacenter. Troubleshoots the network, makes repairs and gets the system back up as quickly as possible. Ensured maximum possible service availability and performance and provisions customer network services on core equipment.

Configure and maintain all data network equipment including Cisco routers and switches, Cisco LRE / Hatteras / Viadux DSLAMS.

Troubleshoots T1 and DS3 level circuits.

Network Technician 08/2011 to 03/2012

Blue Jay Communications – Brooklyn Heights, Ohio

CAT5 Phone/CAT5E Data Installations/Upgrades.

Program Upgrades/Computer Repair.

Build/Maintain Servers & Systems.

Telecom Networking.

Installation (T1/DSL/HSD).

Line Extends.

Electrician Mate 09/2003 to 10/2006

United States Navy – Virginia

maintaining operating efficiency of distribution panels, switches, switchboards, controllers, voltage regulators, current transformers and voltage transformers;.

maintaining operating efficiency of electric motors;. repairing electrical equipment and appliances;.

installing and maintaining storage batteries;.

inspecting, maintaining, testing and repairing electric power equipment;. interpreting electrical sketches, diagrams and blueprints;. maintenance and repair of various propulsion and auxiliary control consoles;. Connecting electric power machinery and electric power equipment. Associate of Applied Science: Computer Networking Administration June 2011 Remington College - Cleveland, Ohio

The program includes training in fundamental security best practices and numerous Microsoft Active Directory principles. As part of the robust Microsoft approved courses, students learn how to install, configure, maintain, and support local area networks (LAN), wide area networks (WAN), Internet systems, and wireless configurations. Some of the courses include network scripting, network implementation and support, and client operating systems. CompTIA - A+ Certification (701):