MARCIA MCLEAN

**** ********* *** *****, ***** Lauderdale, FL 33068 H: 954-***-**** ac0yeg@r.postjobfree.com Customer service professional dedicated to effective team management and customer satisfaction. Excellent time management skills

Exceptional telephone etiquette

Effective problem solver

Adherence to high customer service standards

Great communication skills

MS Office Suite expert

Microsoft Outlook, Word, Access, Powerpoint

and Excel

Inventory control

Skilled trainer

Assistant Store Manager, 09/2013 to 07/2016

The Children's Place – West Palm Beach, FL

Promoted from Sales Associate to Assistant Store Manager within 2 months. Increased profits through effective sales training and troubleshooting profit loss areas. Trained all new managers on store procedures and policies. Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Completed profit and loss performance reports.

Reordered inventory when it dropped below predetermined levels. Worked closely with the district manager on strategies to build the store brand. Handled confidential paperwork.

Prepared the store's weekly work schedule for all employees. Assisted with the approval and scheduling of employee's vacation. Hired and trained employees as needed.

Terminated employment when necessary.

Handled the day-to-day processing of payroll for employees, including review of timesheets and computing pay in accordance with FLSA.

Lead Expert, 11/2010 to 09/2013

JCPenney – Plantation, FL

Prepared team members to execute greatness each day. Completed stock orders and managed inventory levels. Established strong vendor relationships to maintain and support the business. Created visual merchandising.

Assisted customers and ensured that they had a wonderful shopping experience. Created strategy reports to analyze business trends and made recommendations. Scheduler/Permit Specialist/Office Support, 04/2007 to 09/2008 D & D Aluminum – Hollywood, FL

Scheduled customer's installation and manufacturing. Filled manufacturing and production.

Tracked quotas of installation members and contractors. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Payroll contact

Conducted meetings with installation techs and sales representatives. Filed Notice of Commencement for Broward County.

Pulled permits for cities as needed.

International Account Manager, 01/2006 to 03/2007

ACR Electronics – Fort Lauderdale, FL

Composed effective accounting reports.

Processed transactions and kept customers informed on the shipping process and status. Managed accounting operations, accounting close and reconciliations. Associate of Science: Current

Palm Beach State College - Lake Worth, FL

High School Diploma: 1989

Hempstead Senior High School - Hempstead, NY

EDUCATION

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