Service Management, Reception

Profile

Name: Aliona Klyushnichenko

Mobile phone: +30-694-***-**-**

E-mail: ******.**************@******.***

Date of birthday: 05.09.1993

Excellent organization skills, able to tactfully deal with tricky situations, active and self-motivated.

Employment

September 2015 – January 2016 Waitress

Chinaman Restaurant, Mikkeli, Finland

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Promptly served all food and alcoholic beverages to guests.

Answered questions about menu selections and made recommendations when requested.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators.

July 2016 – March 2017 Receptionist

Urbany Hostels Barcelona, Barcelona, Spain (internship)

Courteously greeted visitors and and catered to their special requests, needs and complaints.

Scheduled customer bookings and guided them about available rooms and beds.

Wrote letters and email using proper spelling, grammar, and punctuation.

Prepared incoming and outgoing mails and packages.

Coordinated customer payments and billings.

Dealt with all enquiries and resolved any problems over the phone or in person.

Organised the hospitality requirements for meetings and presentations.

Maintained the high presentation standard of the reception area.

August 2016 – March 2017 Event promoter

Club4/Pacha/Input High Fidelity night club/Warehouse

Barcelona, Spain

Tempted individuals and groups into daily events in the city.

Worked with variety of nightclubs and socializing with guests throughout the night.

Assisted guests with any queries.

Education

August 2014 – December 2017 Mikkeli University of Applied Sciences

Tourism Management

Bachelor s Degree

Mikkeli, Finland

February 2016 – June 2016 Poznan University of Physical Education (Erasmus exchange program)

Tourism and Recreation Management

Poznan, Poland

Language skills

Finnish - Native speaker

Ukrainian – Native speaker

Russian – Native speaker

English – Good command

Spanish – Basic communication

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