Customer Service Information Systems

Samuel Minter

**** ****** *** • Woodland, CA ****6 • 707-***-**** • **********@*****.***

Qualifications Profile

Results oriented, highly driven professional with cultivated IT experience dedicated to leveraging organizational goals in an IT Support Technician role.

Peak System Operation: Demonstrated track record of streamlining system performance expeditiously identifying, troubleshooting and resolving all hardware/software issues.

Network Support: Spearhead productivity consistently ensuring optimized functionality.

Unmatched System Security: Ensure comprehensive protection strategically implementing high impact technical initiatives that preserve system integrity.

Key Strengths: Relentlessly dedicated to providing unmatched support achieving all customer goals. Excellent ability to multitask in fast paced environment collaborating with cross functional teams. Phenomenal customer service and interpersonal communication.

Core Technologies:

Proficient in Microsoft XP, Vista, Windows 7, 8, 8.1 and 10 Operating Systems

MS Office 2003, 2007, 2010, 2013 (Word, Excel, Power Point, Project, Visio, Outlook)

Microsoft Server 2003, 2008, 2012

Microsoft Exchange 2003, 2007, 2010

Microsoft SQL Server 2008

Active Directory, DHCP, DNS, and Mail Protocols (POP, IMAP, SMTP)

IPv4 and IPv6

Mac OS X 10.4, 10.5, 10.6, 10.7, 10.8, 10.9, 10.10

Norton Ghost

VMware, VMware ESX

Citrix

Some experience with LINUX

Networked and Standalone Printers

Educational Background

Bachelor of Science, Information Systems and Cyber Security – 2014-2016

ITT Technical Institute, Rancho Cordova, CA

Associate of Science, Network Systems Administration – 2012-2014

ITT Technical Institute, Rancho Cordova, CA Academic Honors - 3.62 GPA

Experience Highlights

Barrister Global Services Network, Sacramento, California area

IT Field Technician (Contractor), June 2016 – Present

Provide hardware and software support for servers, printers, workstations, and laptops for clients of Barrister Global Services Network.

United States Navy, Yokosuka, Japan & Travis AFB, California

Information Systems Technician, November 2001 – July 2010

Streamlined system performance effectively installing, analyzing, testing, troubleshooting, and evaluating Unclassified/Secret/SCI local area network (LAN) and wide area network (WAN) segments.

Optimized network operation executing quality maintenance ensuring minimal interruption.

Instrumentally delivered unmatched network/data security proficiently utilizing Symantec Endpoint Manager, system audit and web proxy logs to perform comprehensive real-time log analysis.

Ensured peak system functionality cultivating high impact incident response, facilitating expedited threat identification, analysis, containment and remediation.

Strategically implemented sophisticated group policies derived from security findings mitigating IAVM vulnerabilities.

Facilitated interruption free website operation consistently monitoring and testing performance.

Developed and maintained baseline images to comply with disaster recovery practices.

Spearheaded organizational mission meticulously overseeing Computer Network Defense-Operating Systems Environment (CND-OSE) suite passwords, software, configuration, and standard operating procedures.

Enhanced productivity delivering high caliber training, tactfully directing a team of up to 30 members.

Supervised end-users and network support specialists through daily network operations.

Achievements & Awards

Navy and Marine Corps Achievement Medal

Navy “E” Ribbon

Good Conduct Medal (2)

National Defense Service Medal

Global War on Terrorism Service Medal

Sea Service Deployment Ribbon (4)

Navy and Marine Corps Overseas Service Ribbon (4)

Korean Defense Service Medal

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