Customer Service Data Entry
Resume:
SAMANTHA T. SEITZ
Jarrell, Texas, 76537
Phone: 254-***-****
Email: ********@*******.***
Education
Stephen F. Austin State University, Graduated May 2015 Bachelor of Fine Arts in Creative Writing
Major: Creative Writing Dean’s List 2012 – 2015
Minor: Literature Academic Excellence Scholarship 2012-2015 GPA: 3.83 / 4.0 Sigma Tau Delta English Honor Society Summa Cum Laude
Glen Rose High School, Graduated June 2012
Top 10% Copy Editor for Yearbook
National Honor Society
Skills
HIPAA Training, FDA Regulations for Good Manufacturing Practices, GUDID Systems, Typing Speed 97 wpm, Adobe Photoshop and Captivate 9, InDesign, Microsoft Office (Word, Excel, Power Point), Apple Pages, Familiar with French, Fishbowl Inventory, Adaptable, Organized, Excellent written and oral communication, Editing, Manual and Procedure Writing, created Operations Manual for Fishbowl use for a company, Analysis of Procedures, creation of Training Material, Standard Operating Procedures, Bar Coding
Work
Leonine, LLC
Training Specialist, Operations, Customer Service (September 2016 – May 2017)
• Verified customer information was correct when receiving orders, shipping, and updating inventory systems
• Communicated with customers via email (MS Outlook) and over the phone
• Aided in creating a new training method which tests employee knowledge of standard operating procedures, processes, and ensures they are fully trained for their job which resulted in increase of productivity and efficiency in the workforce
• Wrote new procedures for internal uses among employees in relation to FDA good manufacturing practices and new GUDID system
• Processed sales orders, purchase orders, and customer requests in a timely manner which resulted in increased customer satisfaction
• Audited documents for procedures, inspection records, and manufacture work orders to ensure all records were correct and up to date to reduce any risks which may occur
• Performed receptionist duties
• Cleaned medical sets and ensured inventory was updated
• Inserted medical implant data into the FDA GUDID System and prepared a procedure to ensure efficiency and effectiveness of label creation for implants
• Examined internal data using Excel
• Processed data entry into internal inventory system and maintained updated records for customers
• Worked on multiple screens simultaneously
Eminent Spine, LLC
Training Specialist (August 2016 – September 2016)
• Verified customer information was correct when receiving orders, shipping, and updating inventory systems
• Communicated with customers via email (MS Outlook) and over the phone
• Wrote new procedures for internal uses among employees in relation to FDA good manufacturing practices and new GUDID system
• Processed sales orders, purchase orders, and customer requests
• Audited documents for procedures, inspection records, and manufacture work orders to ensure all records were correct and up to date to reduce any risks which may occur
• Performed receptionist duties
• Aided in the creation of training videos and presentations
• Cleaned medical sets and insured inventory was updated
• Aided in creating a new training method which tests employee knowledge of standard operating procedures, processes, and ensures they are fully trained for their job which resulted in increase of productivity and efficiency in the workforce
• Aided in collecting training records and data within Adobe Captivate Prime for internal usage
• Inserted medical implant data into the FDA GUDID System
• Aided in inspection of material and products
• Audited documents and performed data corrections
• Provided email support
• Examined internal data using Excel
• Processed data entry into internal inventory system and maintained updated records for customers
• Worked on multiple screens simultaneously
Austin Staffing, Inc
Temporary Receptionist and Operations Assistant (June 2015 – August 2016)
• Verified customer information was correct when receiving orders, shipping, and updating inventory systems
• Communicated with customers via email (MS Outlook) and over the phone
• Processed sales orders, purchase orders, and customer requests
• Audited documents for procedures, inspection records, and manufacture work orders to ensure all records were correct and up to date to reduce any risks which may occur
• Performed receptionist duties including email support, fax orders, and customer service
• Aided in inspection of material and products according to procedures which resulted in timely completion of inspections with proper documentation
• Audited documents and performed data corrections
• Wrote procedures for internal inventory system and processes
• Analyzed data to ensure inventory upkeep
• Examined internal data using Excel
• Processed data entry into internal inventory system and maintained updated records for customers
• Worked on multiple screens simultaneously
Humid Internship at Stephen F. Austin State University Poetry Editor (August 2014 – December 2014)
• Aided in selection of poetry for publication
• Edited poetry material
• Worked in Adobe InDesign
• Interviewed Adam Fell, author of Dear Corporation Etech
Online Chat Representative (Summer 2014)
• Management of customer complaints through web chats
• Provided customer service at a high rate of 3 simultaneous chats
• Aided in sales of materials through live web chat
• Provided customer service through web chats and had a high volume in chat queue
• Live chat with customers
• Worked on multiple screens simultaneously
Achievements and Involvement
Sigma Tau Delta English Honor Society Spring 2015
Published in Humid 2014 and 2015
Published in Gratitude Chapbook Fall 2012, Fall 2013, and Spring 2015 Published article for The Culture Trip in Spring 2016 References Available Upon Request
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