Employee Relations Customer Service

Renee L. Kremhelmer

*****@*******.*** 252-***-**** Winterville, NC 28590

linkedin.com/in/renee-kremhelmer-1b0a3422/

Learning & Development Specialist

Versatile and strategic Learning & Development Specialist with hands-on experience in employee relations, training and development, & performance management. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.

Signature Qualifications

Learning & Development

Onboarding Processes

Employee Relations, Engagement & Diversity

Presentation, Facilitation

Staff Coaching & Mentoring Organizational Development

Employee Performance Improvement Leadership

Presentation, Facilitation

Change Management

Recruitment & Retention

Research, Data Analysis

Advanced Customer Service & Interpersonal Skills

Disciplined and flexible problem-solving approach that balances business goals with employee needs.

Professional Experience

Executive Personnel/The Little Bank, Kinston, NC 05/2017 – Present

Loan Processor

-Review loan documents of every type of loan, real estate to personal loans, to ensure compliance with all state, federal, and lending regulations are met.

-Document all exceptions and communicate with any and all branches and loan officers and executives to ensure completion and accuracy of loan documents.

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Skill Creations, Inc. / Greenville, NC / 2015 - 2016

Assistant Director

-Introduced metrics-based performance management system as well as value-add employee recognition & awards programs.

-Developed new staffing process utilizing six sigma methodologies to focus on industry best practices and reduced turnover costs by 3% within 60 days.

-Redeveloped facility on-boarding, training & change management initiatives increasing staff efficiency by 10% and decreasing voluntary attrition.

-Initiated successful workforce planning, job realignment, employee involvement, and team-building projects.

-Introduced proactive employee relations and communications programs to resolve previous labor and management issues and restore the credibility and employee-centric focus

-Employee and labor relations, investigations, grievance resolution.

ASMO of Greenville NC, Inc. / Greenville, NC / 2014 - 2015

HR Learning & Development Specialist

-Facilitation of all educational/training courses and on-boarding of new hire and temporary associates.

-Drove the continuous personal improvement and professional development of both leadership and non-leadership employees increasing leadership effectiveness.

-Effectively utilized data derived from Six Sigma and KPI's to lower quality defects by 20% within 6 mos.

-Collaborated with Industrial Engineers on end to end business process redesign and modeling for new manufacturing lines as well as change management, quality control, new education and training developments.

-Through process analysis and training efforts, significantly reduced the time or steps necessary to complete a work process.

-Ensure 100% compliance with employee related regulations and laws

Eastern Carolina Vocational Center / Greenville, NC / 2012 - 2013

Employment Specialist/Job Coach

-Effectively utilized marketing techniques to increase community employer’s recognition and collaboration with ECVC to increase job leads and secured employment by ECVC clients.

-High proficiency in comprehension of client positions and disabilities to effectively utilize business process notes to design new process flows of position requirements to be fulfilled by clients with intellectual, mental, and/or physical disabilities.

-Focus on both facility and potential community employer ADA & Accessibility compliance.

Vidant Medical Center / Greenville, NC / 2007 - 2012

Pastoral Services, Center for Learning & Performance

-Redesigned and revised Chaplain Residency student handbook and Pastoral Services Dept. policies & procedures.

-Facilitation/organization of on-boarding and communication courses.

-Successful change agent for organizational development change management processes.

-Focused collaboration with strategic development for marketing of pastoral educational programs and processes of redesign of chaplain residency program.

Education

Argosy University, Pittsburgh, PA

BA Psychology

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