Smita Gokhale

ac0yav@r.postjobfree.com 408-***-****

www.linkedin.com/in/smitagokhale

SUMMARY

Execution driven manager with expertise in all aspects of operations and product management, project and program management with demonstrated success in translating detailed business requirements and technical engineering complexities between IT and business stakeholders. Excels in developing and streamlining processes for efficiency. Proven record in project management involving complexities and multiple stakeholders and decision-makers.

EXPERIENCE

Intel Corporation

Engagement Manager

Santa Clara, CA

2013 – Present

Executed multiple complex cross-functional projects while adhering to deadlines and maintaining highest quality while eliminating roadblocks to achieve optimum workflow

Built, cultivated and maintained customer relationships from project inception to post-implementation ensuring customer satisfaction

Streamlined process for supporting multiple customer projects in various stages of product development life cycle

Developed timelines for completing quick-turnaround projects, established priorities, and coordinated process with engineering and product managers to ensure effective completion meeting goals and targets

Acted as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance

Managed and directed an on-site and virtual team of 6+ data ingestors to meet project deadlines

Resolved deal negotiation issues by working closely with internal and external stakeholders

Played key role in assisting deployment teams with customer onboarding and worked cross-functionally with pre-sales teams to proactively manage each customer’s successful deployment

Triaged support cases and managed escalations with Customer Support to ensure timely resolution of technical problems

Kno. Inc (Acquired by Intel)

Publisher Relationship Manager

Santa Clara, CA

2010 –2013

Created process, data and system flow mappings for the on-boarding of new publishers into the catalog management system that helped automation in long run

Provided excellent customer service in managing accounts for over 80 publishers achieving a high level of customer satisfaction

Defined and developed the strategic direction for the catalog with over 300K titles by managing the ETL process for XML metadata

Developed and implemented innovative solutions to enable greater efficiency, scale and output from the Content team

As a Project Manager drove integration with publisher-specific sites and ancillary digital content portals to enhance sales

Worked cross-functionally with management, marketing, legal and engineering teams to maintain the SLA requirements in contracts for publishing partners

Tricom Document Management

Account Manager

Fremont, CA

2007 –2010

Acted as primary customer liaison by developing and maintaining high profile relationships with key decision-makers before, during and after deployment

Managed contracts, master agreements and SOW for key accounts

Responsible for pricing negotiation for new potential clients and new projects with existing client base

Led new account launches and deployments and responsible for monitoring account performance

Provided accounting team with the project details to help generate invoices

Polaris Software Lab. Ltd.

Account Coordinator

Fremont / Los Angeles, CA

2004 –2007

Acted as the key on-site coordinator between client Citibank and Polaris project team and management

Worked closely with Citibank IT managers to enhance and improve processes, procedures, reporting tools, and monitoring tools

Responsible for resource projections and matching internal skill sets with client needs

Facilitated finance reconciliation at end of each month

Responsible for documentation and tracking of project issues and risks and review with clients

Teradyne Inc.

Software Analyst

San Jose, CA

2000 –2001

Managed various issues involved in new product introduction of semi-conductor test systems

Conceptualized a graphical front end for the test system

Interfaced with other team members on the project to resolve legacy functionality and product variation issues

Utilized TQM techniques and led 2 Quality Improvement Teams aimed at streamlining processes to achieve rapid introduction of next generation products

Siemens Information Systems Limited

Software Engineer

Pune, India

1998 –2000

Led cross-company teams involving Siemens and client organizations at the management level to help them translate business requirements into product features

Contributed as a team member in the analysis, design and implementation of system architecture for micro electronic component inspection. Wrote SQL scripts to retrieve data from component database

Coordinated customer sign offs and specification approvals

Demonstrated strong understanding of project life cycle fundamentals and principles

EDUCATION

California State University at Northridge

M.B.A.

Northridge, CA

2006

University of Pune

B.S. in Computer Science

Pune, India

1998

Oracle Database Administrator Certification

2002

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