Sr. Technical Writer, Editor

Michael Eagleson Mobile: 678-***-**** **********@*****.***

MICHAEL EAGLESON

Senior Technical Writer and Editor

Using evolved communications tools and strategies to simplify user experience and understanding Summary

• Managed the content creation for the launch of 2 new network security products and drove customer adoption

• 17 years experience creating user assistance to help customers understand complex software and reduce the need for support calls

• Skill and experience managing teams of writers and editors

• Highly skilled at learning new tools and technology Tools

Oxygen XML Author, Arbortext Editor, IBM Information Developer Workbench, Darwin Information Typing Architecture (DITA), IBM Task Modeler, XML, HTML, XHTML, JavaScript, Agile methodology, Rational Team Concert, Redmine, JIRA Software, IDCMS Blue, FileNet, BuildForge, Camtasia, Logic Pro, Sound Studio, Adobe Photoshop, Illustrator, Acrobat, Framemaker, Dreamweaver, RoboHelp, Microsoft Office, Macromedia Flash MX, QuarkXPress Work History

IBM Security – October 2006 to present

Senior Information Developer – Project Lead

• Developed architecture and content for online and print user assistance for multiple IBM Security products

• Led a team of writers on two product lines through multiple agile software and hardware development projects, as well as reviewing, approving, and publishing their content

• Trained and mentored newly hired Information Developers on tools, processes, and standards used to create and maintain documentation for IBM Security products

• Pre-screened Information Developer candidates as part of corporate hiring process

• Created video tutorials, including voiceover work, and created technical graphics used by pre- sales team to drive customer adoption

• Edited and reviewed Java and Ruby code, XML strings, and error messages to meet IBM accessibility and globalization standards

Internet Security Systems – September 2004 to October 2006 (acquired by IBM) Senior Technical Writer – Project Lead

• Created online documentation for multiple network security products

• Led a team of writers through multiple software and hardware development projects

• Worked with product managers and development managers to identify documentation needs and create documentation plans and schedules for multiple software and hardware development projects

• Worked with customers and other stakeholders to design and improve user interfaces and documentation as part of the ISS user experience (UX) team Michael Eagleson Mobile: 678-***-**** **********@*****.*** Mirant Corp. – June 2001 to September 2004

Senior Technical Writer

• Managed team of 7 technical writers during senior manager’s medical leave

• Wrote, edited, and performed layout of technical software manuals and internal technical documents for proprietary software used by energy traders and back-office personnel

• Documented processes, procedures, and software models for Sarbanes-Oxley compliance

• Created instructional materials for in-house software training Idapta Inc. – December 2000 to April 2001

Senior Technical Editor/Writer

• Managed a team of technical writers through the release cycle of two products

• Created and edited online and print documentation for the Idapta ecommerce platform and Adaptive Commerce Engines

• Created and edited developer API documentation using JavaDoc and HTML Education

Bachelor of Science in Secondary English Education; University of Illinois, Urbana-Champaign, May 1993

IBM Agile Methodology certification, September 2010 Information Developer Workbench and DITA training course, April 2008 Practical XML for the Web, July 2003

FrameMaker 6: Beyond the Basics, November 2002

Creating Demos and Interactions with RoboDemo and Dreamweaver, August 2002 Intermediate RoboHelp HTML, August 2001

Teach Yourself JavaScript in a Week, November 2000 Teach Yourself Web Publishing with HTML, June 1997

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