GOAL

Pursuing a professional position in the IT field with a reliable and progressive company

that will enhance and utilize my technical, sales and customer service training and skills for the benefit of the

organization while offering career opportunities and advancement possibilities.

EDUCATION

Udacity Self-Study, January 2017 – Current

Coding and Android app development (HTML and Java)

Professional Certification Center, January 2016 – October 2016

Classes in A+ and Network+

GPA: 3.8

Diploma, June 2013

Bethune-Bowman Middle/High School

GPA: 3.7

WORK EXPERIENCE

SMS Infocomm, Grapevine, TX – Motherboard Tester, August 2016 – May 2017

Responsibilities consisted of connecting/disconnecting different models of Dell and HP motherboards to testing stations for testing

Troubleshooting motherboards, ports, peripherals, and toolings to find cause of problem

Used ServiceMe system to scan in tested motherboards (mark as failed or passed)

Visually inspecting motherboards and creating tickets

Reimaging Solid State Hard Drives with different programs and Windows OS

Used different testing programs such as DogFish, Tigris, Scorpion, Toledo, etc.

Used Excel to keep track of the boards I tested for later reference

Ask3Techs, Farmers Branch, TX – Technician, January 2016 – August 2016

Responsibilities consisted of upgrading PC’s from Windows 7 to Windows 10

Installation of Antivirus software onto desktops

Scheduled and performed system updates on all PC’s

Performed troubleshooting on network, PC’s, and printers

Troubleshoot LAN connectivity with CLI commands: traceroute and ping

Travelled between campuses to provide support with a team

PIC Group, Orangeburg, SC – Quality Inspector, November 2014 – December 2015

Responsibilities included lawnmower inspections and quality control

Made sure lawnmowers were up to code and in correspondence with diagrams

Used inventory programs to scan in barcodes to keep count of lawnmower inventory

SKILLS

Configuring the desktop environment (user accounts to multiple-language support)

Skilled in computer hardware/software installation, set up, and troubleshooting (OS, peripherals, printers, displays, etc.)

Administering resources such as shared folders, file systems, and printers

Experienced in software such as Microsoft Office products like Word, Excel, PowerPoint and Outlook

Creating user accounts and user account templates

Locating user and computer accounts in active directory (password reset and granting access)

Diagnosing and troubleshooting computer systems

Network troubleshooting (ipconfig, tracert, ping, etc.)

Implementing and maintaining IP addresses (making sure IP’s match subnets, aren’t APIP’s, etc.)

Computer memory upgrades (RAM replacement)

Operating System upgrades (Windows 7 to Windows 10)

iPhone, iPad/tablet, Android and home router WI-FI and setup support (go through set up process, set up passwords, connect, etc.)

Experience with Windows OS (XP to Windows 10)

Beginner programmer

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