Kyhairah Ringold
Jacksonville, ***** *904-***-***** ac0y2z@r.postjobfree.com
PROFESSIONAL SUMMARY
Highly organized and detail-oriented customer service representative with more than 10 years experience supplying thorough, organized administrative support to executive. Who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Customer Service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Work History
10/2016 - Current
Customer Service Representative
CooperateBrokers/Prudential
• Inbound calls
• Provide information for life insurance
• Document Life insurance cases
• Take payments
08/2016 - 11/2016
Customer Service Representative II
Collabera/Bank of America
• Inbound calls
• Analyzed Escrow accounts
• Took Mortgage payments
• Provided mortgage information on loan specific detailed information
• Guided customers through mortgage information and Home Equity Line Of Credit for Bank Of America
03/2016 - -08/2016
Customer Service Representative
Convergys/Apple Inc.
• Provided an elevated customer experience to generate a loyal clientèle.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Helped drive sales goals and achieve monthly quotas.
• Installed software, modified and repaired hardware and resolved technical issues.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools. 2
03/2015 - 11/2015
Senior Advisor Tier II /Technical Support
Kelly Connect/ Apple Inc
• Provided an elevated customer experience to generate a loyal clientèle.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Helped drive sales goals and achieve monthly quotas.
• Asked open-ended questions to assess customer needs.
• Installed software, modified and repaired hardware and resolved technical issues.
• Managed call flow and responded to technical support needs of customers.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools. 08/2014 - 01/2015
Technical Support
Asurion /Directv Jacksonville, FL
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientèle.
• Answered product questions with up-to-date knowledge of sales and store promotions 05/2011 - 07/2014
Customer Service/Technical Support Representative
Sykes Enterprise – Marietta, GA
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
• Routinely answered customer questions regarding merchandise and pricing.
• Communicated with vendors regarding back order availability, future inventory and special orders.