Post Job Free

Resume

Sign in

Customer Service Representative

Location:
Jacksonville, FL
Posted:
June 23, 2017

Contact this candidate

Resume:

Kyhairah Ringold

Jacksonville, ***** *904-***-***** ac0y2z@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly organized and detail-oriented customer service representative with more than 10 years experience supplying thorough, organized administrative support to executive. Who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Customer Service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Work History

10/2016 - Current

Customer Service Representative

CooperateBrokers/Prudential

• Inbound calls

• Provide information for life insurance

• Document Life insurance cases

• Take payments

08/2016 - 11/2016

Customer Service Representative II

Collabera/Bank of America

• Inbound calls

• Analyzed Escrow accounts

• Took Mortgage payments

• Provided mortgage information on loan specific detailed information

• Guided customers through mortgage information and Home Equity Line Of Credit for Bank Of America

03/2016 - -08/2016

Customer Service Representative

Convergys/Apple Inc.

• Provided an elevated customer experience to generate a loyal clientèle.

• Built long-term customer relationships and advised customers on purchases and promotions.

• Helped drive sales goals and achieve monthly quotas.

• Installed software, modified and repaired hardware and resolved technical issues.

• Resolved customer issues in a clear, courteous and straightforward manner.

• Demonstrated professionalism and courtesy with customers at all times.

• Identified and solved technical issues with a variety of diagnostic tools. 2

03/2015 - 11/2015

Senior Advisor Tier II /Technical Support

Kelly Connect/ Apple Inc

• Provided an elevated customer experience to generate a loyal clientèle.

• Built long-term customer relationships and advised customers on purchases and promotions.

• Helped drive sales goals and achieve monthly quotas.

• Asked open-ended questions to assess customer needs.

• Installed software, modified and repaired hardware and resolved technical issues.

• Managed call flow and responded to technical support needs of customers.

• Resolved customer issues in a clear, courteous and straightforward manner.

• Demonstrated professionalism and courtesy with customers at all times.

• Identified and solved technical issues with a variety of diagnostic tools. 08/2014 - 01/2015

Technical Support

Asurion /Directv Jacksonville, FL

• Described product to customers and accurately explained details and care of merchandise.

• Politely assisted customers in person and via telephone.

• Provided an elevated customer experience to generate a loyal clientèle.

• Answered product questions with up-to-date knowledge of sales and store promotions 05/2011 - 07/2014

Customer Service/Technical Support Representative

Sykes Enterprise – Marietta, GA

• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

• Routinely answered customer questions regarding merchandise and pricing.

• Communicated with vendors regarding back order availability, future inventory and special orders.



Contact this candidate