Gladys K. Glover

Mesquite, TX ***** Cell: 214-***-****: ac0y1c@r.postjobfree.com

OBJECTIVE

Customer Service Representative/ Administrative Assistant

BACKGROUND SUMMARY

Over 25 years of business experience in customer service. Strengths include: detail oriented, well organized, highly motivated, dependable and able to meet and beat deadlines in a timely manner.

PROFESSIONAL EXPERIENCE

HEAVENLY TREASURES CHILD DEVELOPMENT

Director Assistant June 2010 to October 2016

Coordinate communication between parents, family members, and or administrative staff, or regulatory agencies for child development.

Interview parents or their representatives to identify problems relating to childcare.

Maintain knowledge of community services and resources available to parents.

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Explain policies, procedures, or services to parents using medical or Child Development knowledge.

Answer telephones, direct calls, and take messages.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Gladys K. Glover

Mesquite, TX 75181 Cell: 214-***-****: ac0y1c@r.postjobfree.com

Open, sort, and route incoming mail, answers correspondence.

Responsible for faculty reimbursement of expenses

Organized various meetings, prepare documents and take minutes

REGULUS GROUP LLC Dallas, TX

Customer Service Data Entry April 2005 to October2008

Processed over 60 clients monthly payment statements.

Clients included ATT, American Express, City of Dallas, Wells Fargo, ect.

Balanced and maintained customer's accounts

Processed daily deposits

Provided clerical support in other departments

TELEVISTA Plano, TX

Customer Service MasterCard Rewards June 2003 to April2005

CENTER FOR CAREER TRAINING Rockwall, TX, United States 2009

Administrative Assistant,

Certified Administrative Assistant/ Certified Billing Specialist

CEDAR VALLEY COLLEGE - Lancaster, Tx United States

Associates Degree 1987