Jonathan Yu

**** ********* *****, *****, ** *****

ac0y0c@r.postjobfree.com 214-***-****

Summary 20+ years experience in the management of IT infrastructure. A resourceful, strategic thinker that keeps the desired results in mind. A passion for constant improvement and a real talent for turning ideas into action.

Skills Develop and design IT infrastructure Microsoft Office (2003 – 2013)

Manage network and voice technologies Windows 7, 10, Server 2008-2013

Excellent track record in security and compliance Network (LAN/WAN)

Lead technical talent by example Avaya phone system

Strong troubleshooting skills VM

Proven knowledge of data back-up and storage Atlalassian Jira Agile

Adept in PCI-DSS requirements FileMaker Pro

Experience

11/97 – 06/17 IT INFRASTRUCTURE MANAGER, PRIORITY PASS PLANO, TX

Managed and audited procurement of office infrastructure equipment including servers, call center equipment, desktops, laptops, routers, UPS equipment, printers, mailroom equipment, etc.

Overlooked IT staff and all IT vendors

Coordinated Plano IT network, data and voice needs with UK headquarters

Ensured Plano office compliance with Payment Card Industry Data Security Standard (PCI-DSS)

Key participant in PCI-DSS audits

Built infrastructure for remote office and maintained ongoing support

Created first generation mobile application for customer support

Designed custom inventory system to manage over 2 million items

Generated from scratch a production system to produce over 1 million membership kits, with customizations for over 100 clients

Implemented new Avaya phone system according to global standards

Installed and trained proprietary handheld devices at lounge partner locations world-wide

Procured, prepared, deployed and supported staff cell phones

Selected and negotiated fiber, PRI, POT line services

Maintained all business-related IT support

11/94 – 5/97 COMMUNICATION SPECIALIST, ICLP PLANO, TX

Maintained proprietary insurance database solution

Created customer frequent flyer mile tracking database for International Airlines Passengers Association

Created CMS CRM for call center

Supported production system

Provided Windows help desk support

9/92 – 11/94 SOFTWARE SOLUTIONS CONSULTANT, PACIFIC SOFTWARE PLANO, TX

Created and supported custom database solutions for various industries, including: o Real Estate PREP (Professional Real Estate Presentation) o Commission tracking system (Allie Beth Allman)

o Insurance (International Airlines Passengers Association) o Barter system (Trade USA)

Education

1991 DEVRY, BS.EET IRVING, TX