Technical Support Professional Experience

PROFILE

Highly motivated and proactive

Multi-task oriented

Excellent communicator

Solid ability to work with and service a broad selection of the population

Confident working in dynamic and high-volume/complex environments

Detail oriented

Written and oral proficiency in English and Spanish.

PROFESSIONAL EXPERIENCE

Independent Contractor- Little Rock, AR 02/2017- Present

Technical Support

PC Technician

Home/ Office IT services- Help desk

Steve Landers Auto Group- Little Rock, AR

02/2015 - 02/2017

Customer Service

Inventory management of the dealership

Robert Half Technology- Little Rock, AR 07/2015 - 07/2016

Blue Cross Blue Shield PC installs

Performs service installations including system hardware

Technical support to customers on operational or maintenance aspects of system equipment

Self-employed- Columbia, SC and Little Rock, AR 11/2014 - 07/2015

Computer Technician

Computer Setup

Hardware Install (Memory, Hard Drive, Video Card, Printers)

External Backup Data Recovery

CPU Install/Replacement

Hard Drive File Recovery

Software Install/Setup

Windows XP Pro, Vista, W-7

Operating System Install/Setup

Computer Cleanup/Tune-up

Virus/Malware Removal

CompuCom Systems Inc. Columbia, SC 2/2014 - 11/2014

Field Systems Technician

Identify, research, and resolve technical problems at client’s site.

Respond to telephone calls, email and personnel requests for technical support.

Provide hardware, POS Systems and peripheral repair support.

The Army and Air Force Exchange Service, Fort Jackson Military Base, Columbia, SC 2012- 2013

Assistant Manager Service Foreman at the Food Court

Provide day-to-day support for the entire Food Court

World Net Telecommunications, Inc., Guaynabo, PR 2011- 2012

Technical Support Analyst

Provide support services for installing stations and terminals at Walgreen Co. pharmacies and Affiliated Computer Services.

Identify, research, and resolve technical problems at client’s site.

Respond to telephone calls, email and personnel requests for technical support.

Provide hardware, POS Systems and peripheral repair support.

General Services Administration (Government of Puerto Rico), San Juan, PR 2004-2010

Computer Technician

Install, configure and upgrade operating systems and software using standard business and administrative packages; modify specific applications for use in operational departments.

Technical Support services provide assistance to users of technology products.

Install, assemble and configure computers, network infrastructure and peripherals such as printers, scanners and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.

Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.

Act as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate exchange of information and advice; implement solutions or notify outsource providers as required.

Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

Assist in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provide instruction or written documentation where required.

Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications

GENERAL SERVICES ADMINISTRATION (GOVERNMENT OF PR), San Juan, PR 2001-2004 Finance Clerk

Accounts payable

Accounts receivable

Invoices

Responsible for pre intervention bills

Inventory adjustment and computations

CERTIFICATIONS

Certified Technology Specialist Windows Server 2008

Microsoft Enterprise Training Development

Certified Microsoft W-Servers 2008

Dell Certifications

DCSE Onsite Troubleshooting

DCSE Microsoft Windows 8

DCSE Customer Induced Damage

DSCE Foundation 2013 Alien ware

DSCE Foundation 2013 Desktops

DSCE Foundation 2013 Portables

DSCE Foundation 2013 Ruggedized

Certificate Windows Servers 2003/08, XP/Vista/7, MS Office and Network Security Internet Associate Search Engines,

EDUCATION

MBTI Business Training Institute, San Juan, PR

B.S. Business Administration

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