JASEL MORERA

**** * ** ***, *** ** Hialeah, FL **012

305-***-**** ac0xwb@r.postjobfree.com

INFORMATION TECHNOLOGY SPECIALIST

Looking for a position that allows me to apply my education and work experience in a professional environment, while providing an opportunity for mutual growth. Experienced IT Computer Engineer with eight years focused on business software and systems. System Analyst and Web Developed with solid and deep knowledge of Systems management, development and implementation. Committed to improving business productivity efficiency as well as the ability to listen and train others. Able to create solutions for problems rapidly and accurately. AREAS OF EXPERTISE:

• Systems Installation, Configuration & Upgrading

• Technical Troubleshooting

• Software Developed

• Hardware Configurations

• Multiplatform Integration

• Database Design & Management

• Training & Mentoring

TECHNICAL PROFICIENCIES

Platforms: Microsoft Windows® XP and Microsoft Windows 7, 8, 10, Microsoft Office Professional 365. Mac OS El Capitan, Sierra.

Hardware: Desktops, laptops, printers, scanners, projectors, Apple MacBook, iMacs, tablets, smartphone.

Database: Microsoft SQL Server, MySQL, Postgres.

Languages: HTML5, CSS3, JavaScript, PHP, Java, C#. Tools: Salesforce, Zuora, Five9, Google Admin/Analytics/Apps, AWS

(Amazon Web Services), AirWatch, Exigo (Direct selling software platform), Webex.

PROFESSIONAL EXPERIENCE

CHABAN WELLNESS LLC, Miami, FL October 2015 – May 2017 System Analyst

• Administration and full management of SalesForce, Zuora, Five9, Exigo, Webex, Gmail and Snapengage. Analyzed and generated reports. Deploying new workstations and printers, installing operating systems, applications, antiviruses, drivers, network and hardware configuration using Windows and Mac systems.

• Experienced Help Desk: Provided computer help desk support and technical training on hardware/software to end-users. Performed diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintained equipment inventory lists. Billing Specialist

• Prepared, maintained and distributed billing, transaction and customer care reports as required. Researched and resolved transaction and billing exceptions daily. Maintenance and actualization of content in the company website.

VITALTEK, Miami FL May 2015 – October 2015

Web Developer

• Maintenance and development of bug fixes and patch sets for existing web applications. Web development from scratch with modern and user-friendly interface. (HTML, JavaScript, CSS-3, C#). Design and maintenance of databases. (SQL-Postgres, SQL-Server). 3K ELECTRIC SOLUTIONS, Venezuela April 2014 - March 2015 Web Developer

• Implementation and development of an intranet and internet application of multiple platforms to support the improvement of sales system within the company. BANCO POPULAR DE AHORRO, Cuba 2008-2014

Computer Science Specialist

• Database design and development (SQL Server, MySQL, Postgres).

• Installation, maintenance and update of Banking Systems.

• Development of software for the Departments of Human Resources and Accounting.

• Conducted feasibility studies of Web-based applications and systems. Created and maintained user account profiles and passwords, ensuring company-wide security. EDUCATION & CREDENTIALS

B.S Information Technology Engineer 2008

University of Information Science(UCI), Habana, Cuba. Certification in Webmaster 2017

Miami Dade College, Miami, FL.

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