Darrell A. Jones

919-***-****

**** *** ** *

Oxford, NC 27565

ac0xvk@r.postjobfree.com

Summary:

Over twenty years training, designing and deliver training programs in information and communications technology (ICT)

IT Trainer/Consultant – 10-3-2013 – Present

D.D.Residential Services

Teach computer skills and software basics for DHHS group homes.

Cover training courses including programming, desktop publishing, word processing, typing, graphic design and Web content management.

Teach/train to managers on a particular software brand or function, or a database specific to a particular project.

Demonstrate how to perform specific functions in software programs and test managers' knowledge using exams, quizzes and class assignments.

IT Analyst – 11/04/2013-03/24/2014

Systel Inc/HCL America

Provide Tier 3 support while implementing processes and procedures for the associated help desk

Troubleshoot and resolve problems related to 2000 workstations while using Microsoft System

PC Dou and TS web remote tools to remotely administer workstations

Support applications to including but not limited to: TCP/IP, RAS, Outlook 2013, Outlook 2013,

Remedy, Visio, Arbor, Eastland, Norton, MacAfee, Internet Explorer

Configure switches and routers, enable and disable ports

Resolve hardware issues on laptops, desktops, printers and fax machines; Plan and administer MS Patches

Develop solutions to challenges surrounding exchange accounts

Demonstrate a high level of communication skills (written and oral)

Develop and maintain IT intranet site and content (Sharepoint)

Support audiovisual equipment in Corporate conference rooms

Manage Corporate PC, helpdesk and NOC-related projects

Maintain PC/laptop and software media inventory

Maintain technical knowledge base to detect and resolve reoccurring problems and cross train peers

Computer Consultant – 05/02/1996-Present

Jones Office Ltd, Oxford, NC

Diagnose and correct computer issues.

Advise to persons that use computers, organizations and technical staff.

Provide a variety of services, covering networking, repair and IT consulting.

Service computer peripherals and equipment.

Technology Support Technician - 10/06/2008-06/04/2012

John Umstead Hospital/Central Regional Hospital, Butner, NC

Diagnose and support general IT issues with 40% phone support.

Provided network analysts, windows support and VPN.

Install all software and hardware as needed for computers.

Performs installations, repairs, upgrades, backups, and other maintenance tasks.

Creating and management of user accounts and modifications.

Installation of printer and scanner.

Crimping and cabling.

Installation of network printer.

Used Active Directory to set up new users and password resets.

Troubleshoot wireless network

Manage Symantec backup utility with server on client systems

Office Assistant III - 04/10/2004-10/06/2008

John Umstead Hospital, Butner, NC

Assist 20+ physicians

Transcribe for 20+ clinics

Assist customers in all aspects for physicians

Managing the day-to-day operations of a medical facility

Updating and organizing medical records, including electronic health records

Scheduling and coordinating appointments

Verifying patient insurance

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