Project Manager Customer Service

Joshua Lowe

Cresskill, NJ *****

Cell: 201-***-**** * *********@*****.***

SUMMARY

Joshua Lowe is a dedicated and career-motivated project manager with experience in radio, printing, social media and journalism. Proficient in content management and cms. As a recent project manager for Plug Digital, Josh is highly experienced in facilitating communication between various teams, managing production processes, cultivating relationships with stakeholders, coordinating logistics, and much more – making him a great fit as a Project Manager. He has excellent communication skills and is very customer- service oriented.

PROFESSIONAL EXPERIENCE

Plug Digital Production Group 5/17/12-present [Carlstadt, NJ] Project Manager

• Ensured quality assurance and clientele communication with proper follow-through during each project phase.

• Responsible to maintain, update and track the progress and quality of work being performed by production staff

• Established new operation management, protocols and standards on the production floor.

• Coordinate logistics of shipping and receiving materials and final products through local and nationwide vendors. DR Music, inc. 04/16-5/17 [Westwood, NJ]

Project Coordinator

• Coordinate logistics of shipment packages to worldwide accounts

• Marketing strategy in regard to communication and timing of project ads and promotion and placement.

• Coordinate social media management, including involvement and organizing meetings

• Development of promotional videos and photographs. Amazing Care Health Services 03/14-10/15 [Aurora, CO] Administrative Assistant

• Responsible for clerical duties, managing and distributing information within the company.

• Answer and direct phone calls, manage and distribute mail, general bookkeeping and payroll, provide customer service, assist with department projects such as research, writing, billing tasks, quality assurance and email/phone inquiries.

• Accountable for delivery of all aspects of administrative management, documenting meeting notes, coordinating schedules, directory maintenance, authorizations, human resources, payroll, logistics and inventory. Microsoft Bing! via Insight Global 08/13-03/14 [Boulder, CO] GIS/DSM Team Leader

• Provide strategic oversight and supervisor of a team of six operators and the arrangement and facilitation of on-board and training for new operators.

• Monitor the status of project tasks; regulate the accurate projections of monthly, weekly, and daily metrics of the team.

• Initiate the creation of action plans and preside over meetings with Microsoft project managers and director in reviewing the project status and proposed change reviews.

• Assume full responsibility in administering accurate conduct performance reviews. Wenner Media, LLC 01/11-09/11 [New York, NY]

Prepress Operations Internship

• Production intern for Rolling Stone Magazine, Us Weekly and Men’s Journal magazines.

• Responsible for assisting on operations within the photo and graphic retouching studios, initiating through associated strategic outcomes in collaboration with department managers.

• Accountable for strategic layouts and design concepts for end-to-end delivery from inception to close holding responsibility in part by all stakeholders.

• Influencing project director and the retouching team with tasks for me to practice by retouch enhance and manipulate images for publication use.

EDUCATION

2012 Johnson & Wales University [Denver, CO] Bachelor of Science: Entertainment Business Management Minor: Psychology & Marketing

2016 Project Management Institute [PMI.org] CAPM: Certified Associate Project Manager TECHNICAL SKILLS:

Microsoft Word, Outlook, Excel and PowerPoint, Adobe Photoshop, Lightroom, and Illustrator, WordPress, Jira, Basecamp, Google Docs and Basic HTML

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