Salesforce, Tableau, SQl

Profile

Business Analyst with * years of experience with specialization in ERP, CRM and Business Intelligence solutions.

MBA Graduate in Information Technology with Project Management skills

Skilled IT professional with expertise in Web User Interface development tools.

Data analytics using SQL, Excel, Tableau.

Consummate quick study who readily masters new systems and information, thrives on challenges and learning opportunities

Extensive academic experience applying case studies for various business processes and requirement management

Professional Skills

SALESFORCE

Build custom applications using the declarative capabilities of the Force.com platform

Design the data model, user interface, business logic, and security for custom applications

Design reports, dashboards, and portals on force.com

Understanding of various organization security options, and the sharing model.

Use of profile controls, security controls and custom profiles.

Familiar with standard and custom objects

Customize fields, page layouts and list views for custom and standard objects

Familiar with Sales Cloud - Products and price books, lead management, campaign management

Data Management - importing, updating, transferring and mass deleting data.

Use of excel, dataloader, and informatica for Data Migration

Workflow Automation - workflow rules and actions and approval process.

SAP R/3

Understanding of SAP R/3 system using SAP GUI and SAP WUI

Coursework using the following SAP Modules - FI/CO, MM, PP, SD and HR

FI/CO - Financial and Managerial accounting

MM - Complete transaction cycle for procurement process

PP - Bill of Materials, Master production scheduling, Material requirement planning

SD - Complete transaction cycle for customer order management

HR - Create personnel file and manage travel expenses

ERP AND ES (ENTERPRISE SYSTEMS)

Understanding of Enterprise System and Software that supports business processes

Coursework using ERP Modules and Software relating to AIS, CRM, SCM, Logistics, HR and MRP

Understanding of eCommerce modules and software relating to marketing, order management, payment, inventory, shipping/delivery and customer service.

Used open source volusion.com software to create an online store or business

Familiar with QuickBooks Enterprise Solution software to create products, create sales orders and purchase orders, manage payroll, generate estimates and invoices

Used Open Bravo (POS) to create product, manage inventory, create invoice and sales report

CRM & BUSINESS INTELLIGENCE

Understanding of CRM life-cycle, models and modules

Analyzing business problems and identifying appropriate solution

Familiar with various CRM tools such as Zoho, SugarCRM, SalesForce.com and SalesBoom

Gathering User Requirements and developing Data Flow Diagrams

Created ER Diagrams and worked with Data Mining and Data Modeling concepts

Proficient in use of Microsoft Excel and SQL

SERVICENOW

Perform core configuration tasks

Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts

Add users, groups and roles, Control system access and data security

Manage data with tables, the configuration management database (CMDB), import sets and update sets

Create workflow activities and approvals & configure alerts and notifications

Run reports, configure service level agreements (SLAs) and perform instance branding and customization

Professional Experience

SOFTWARE ENGINEER AT ESTUATE, INC (NOV 2015 TO APR 2016)

As a Business Analyst, worked with Watchgaurd technologies configuring their pricing and quotation system using Apptus CPQ.

Worked on Product and Price Book Manager to setup product and pricing rules.

Setup of product hierarchies, and setup of both standard products as well as bundled products

Setup of price list, price rulesets and pricing matrix and use of advanced pricing capabilities including – attribute-based pricing, multiple pricing adjustments, advanced pricing structures and setup of advanced pricing scenario approvals.

Setup of basic approval workflow using Deal Manager.

Use of X-Author for generating quotation.

SALESFORCE BUSINESS ANALYST AT STRATITUDE (JUNE 2013 TO FEB 2015)

Requirement gathering for implementation of work.com at Stratitude.

Migrating company data from Zoho to force.com

Data mining from data.com for potential leads for Stratitude.

Managing Reports and Dashboard

Data preparation and test case preparation for Abode360 mobile application.

CUSTOMER SUPPORT MPHASIS (JULY 2003 TO APRIL 2005)

Supervised a small team of service professionals to provide customer support for CitiBank and CapitalOne banking services

Coordinated day-to-day operational activities such as generating reports, tracking open items and bringing it to closure

Trained and mentored new comers to the department.

Skills and Professional Trainings

ERP & CRM - SAP R/3, Salesforce.com, ServiceNow, QuickBooks, Zoho CRM, Volusion, OpenBravo POS

OTHERS - SQL, HTML 5, CSS 3, Javascript, Photoshop, Eclipse, DreamWeaver, Microsoft Excel, Microsoft Access

SALESFORCE PLATFORM DEVELOPER TRAINING (2014) - Agama Solutions (Fremont, CA)

SERVICENOW SYSTEM ADMINISTRATOR (2014) - Agama Solutions (Fremont, CA)

CERTIFICATE COURSE IN WEB DESIGNING (2007) - Arena Multimedia (APTECH, Bangalore)

Education

MASTER OF BUSINESS ADMINISTRATION (MBA)

Major: Computer / IT Administration and Management (2014 - 2015) GPA: 4.0

NORTHWESTERN POLYTECHNIC UNIVERSITY

Fremont, CA

WEB APPLICATIONS

XHTML, JavaScript to AJAX, SQL (2013) GPA: 3.5

OHLONE COLLEGE

Fremont, CA

MASTER OF SCIENCE (MSC)

Major: Applied Psychology (2005-2007)

BHARATHIAR UNIVERSITY

Coimbatore, INDIA

BACHELOR OF ARTS (BA)

Major: Functional English/English (2001-2004)

AVINASHILINGAM DEEMED UNIVERSITY

Coimbatore, INDIA

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