Quality Project

PRADHAP KUMAR M

No.**, Chinna theru street, Mobile No : +91-958******* / +91-784*******.

Royapet, Chrompet, E-mail: ac0xpy@r.postjobfree.com

Chennai, TN 600044.

OBJECTIVE

An enthusiastic worker, highly motivated and possessing good leadership skills

Eager in learning new technologies and methodologies.

Always willing to innovate new processes that can improve the existing technology.

WORK EXPERIENCE

Worked as a “Process Associate” in Aagna Global Solutions pvt ltd,Chennai, Jan-2016 to July- 2016 .

Worked as a “Senior Process Associate” in Aagna Global solutions pvt ltd, Chennai, August-2016 to Jan -2017.

Promoted as a “Quality Analyst” in Aagna Global solutions pvt ltd, Chennai since February – 2017 .

QUALITY ANALYST

Identify and give feedback on agent shortcomings in soft skills and process knowledge.

Online/offline monitoring of agent calls to audit and scrutinize.

Daily Reports on Quality Deviations.

Auditing calls based on set parameters and CTQ’s.

Reviewing the performance of the Agents.

Giving Feedback to operations regarding any deviations in process.

EDUCATION

Qualification

Institute

Board

Year

%

B.E (ECE)

Ranippettai Engineering College

ANNA UNIVERSITY

2015

76.3%

HSC (12th)

N.Krishnaswamy Mudhaliar.Hr.Sec.School

STATE

2011

73.8%

SSLC

N.Krishnaswamy Mudhaliar.Hr.Sec.School

STATE

2009

84.6%

Academic Achievements

Was awarded Merit Scholarship during 2015-16

Among the first quartile in the class at academic excellence

Interest Areas

Electronic Devices and Services

Microprocessor and Microcontroller

INTERNSHIP FCRI (Palakkad)

Industrial Training at FCRI

A study on

Flow Measurement & Control /Software in Industrial Process & Water Distribution System.

Oil, Water and Gas Flow Measurement and Control Techniques & Standards.

PROJECTS

Academic Project

Presented a main project on the basis of “Development Of Safety Zone Detection

With Prevention Of Fishermen Out Of Range Travel Using RFID With

Zigbee Alert”

CERTIFICATIONS

Computer Skills

Operating System : Win 7, XP

Language : Java, OOPs, C, C++

Others : MS-Word, MS-Excel, MS-PowerPoint and Internet

EXTRA-CURRICULAR ACHIEVEMENTS

Extra-Curricular

Cultural coordinator in my college

Volunteer of NSS in my college

Leadership Skills

Trustworthiness

Motivation

Flexibility

Communication

Responsibility

Personal Interest

Playing cricket

Browsing

Riding bike.

PERSONALITY TRAITS

Quick learner, Highly motivated and eager to learn new things.

Ability to produce best result with positive attitude.

Good communication skills in written and verbal both.

Good Team player and ability to work as individual as well as in group.

Strong problem solving ability.

PERSONAL DETAILS

Name : PRADHAPKUMAR M.

Father’s Name : MEGANATHAN S.

Address : No 1/25/35, South street, Karai Post,

Puliyankannu, Walaja TK, Vellore – 632404.

Date of Birth : 17rd March 1993.

Gender : Male.

Marital status : Single.

Blood group : B+ve

Referance: : Upon request.

Nationality : Indian.

Languages Known : Tamil, English and Telugu.

DECLARATION

I hereby confirm that the information given above is true to the best of my knowledge and belief.

PLACE:

DATE:

Yours truly,

(PRADHAPKUMAR M)

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