A. Gonzalez – Page *

Anthony Gonzalez

**** ******* ***** *******, ** 30034 678-***-**** ac0xo7@r.postjobfree.com PROFESSIONAL EXPERIENCE

NIH Federal Credit Union – Rockville, MD 12/2016 – Present Senior Systems Analyst- Remote Contract

Primary support of the core system (Fiserv Spectrum) and other related systems and applications.

Develop project plans; coordinate staff, and implement projects as directed.

Serve as lead for special projects, requiring application of systems analysis skills, testing, and training.

Responsible for performing the required operations of the Fiserv financial system.

Support, maintain, and use Fiserv/Summit Spectrum systems: UC4, Query3k, HPUX, AskPlus, Visimage, HPUX System Applications, standard back office processing. (ACH, VISA, Reporting)

Direct and coordinate the testing of new releases and upgrades pertaining to applications.

Organizes and manages the decision process of new enhancements found in new releases or upgrades.

Systems Administrator for administrative servers; Nautilus; IMM TotaleAtlas, Fiserv Prologue, Akcelerant, as well as all Windows platforms (Windows Server 2003, 2008, 2012, Active Directory, SQL Server 2012) The Southern Credit Union – Fayetteville, GA 1/2011 – 12/2016 Senior Data Analyst

Provided primary support for the credit union's HP 9000 financial computer system – upgrades, releases, testing, and training.

Supported, maintained, and used Fiserv Spectrum systems: UC4, Query3k, HPUX Unix, AskPlus, Visimage, HPUX System Applications, standard back office processing. (ACH, VISA, Reporting)

Trained and managed the Junior Data Analyst with all duties.

Directed and coordinated the testing of new releases and upgrades pertaining to applications.

Organized and managed the decision process of new enhancements found in new releases or upgrades.

Systems Administrator of the archival system; Nautilus; IMM TotaleReceipts, TotaleChecks, Teller Item Capture, Vitalsigns, Velocity Lending Solution, as well as all Windows platforms.

Provided PC and IP phone (Shoretel) support to include hardware maintenance, upgrades, troubleshooting, and repair.

Assisted Network Engineer with daily duties, projects, both physical (12 servers) and virtual (60 servers) server maintenance, and daily backups of data and storage. (VMware vCenter 5.0, Windows Server 2003/2008/2012, Active Directory 2003/2008/2012, ESX, SAN)

Built and maintained a computer image using Ghost for Dell computers (150+ computers) to ensure compatibility and compliance of all software and programs used by all departments. CBIZ MHM, LLC – Atlanta, GA 3/2008 – 1/2011

Support Specialist III – Technology Services

Primary contact for all office Desktop/Technical issues.

Monitored desktop technology, operating systems, applications systems, and data (desktop and server based), Mitel PBX and Shoretel VOIP phone system.

Troubleshot desktop hardware; perform hardware repair and maintenance.

Monitored help desk tickets and worked with users and other IT staff to resolve application, network, desktop, and technology issues.

Installed and monitored desktop operating systems and images, Norton anti-virus software, and other system patches and upgrades, VMWare, Office 2003/2007.

Monitored all server backup rotations and performed data restores using Backup Exec 12.5.

Assisted with routine maintenance of LAN Infrastructure.

Hardware Asset Management/System Inventory

Responsible for yearly budgeting and purchasing of new hardware and software. A. Gonzalez – Page 2

NERA Economic Consulting – Los Angeles, CA 10/2006 – 10/2007 Network Administrator

Primary contact for all office Desktop/Technical issues.

Provided support of global helpdesk calls in a Windows XP, Office 2003 and 2007 environment.

Provided support of user account administration including account creation, deletion, and day-to-day account management of all back-end systems which include Active Directory, Terminal Servers, Remote Desktop, Windows 2003 Server, and other firm related applications.

Maintained and implemented backup procedures of all servers using Symantec Backup Exec.

Administration of local file and print servers.

Hardware Asset Management/System Inventory

Assisted global team in carrying out technical projects. Sedgwick Detert Moran & Arnold LLP - Los Angeles, CA 7/2005 – 10/2006 User Support Specialist

Provided 1st level support of helpdesk calls in a Windows XP, Office 2003 environment.

Provided support of user account administration including account creation, deletion, and day-to-day account management of all back-end systems which include Active Directory, iManage, Genifax, Blackberry, Altiris Imaging, SharePoint, and other firm related applications.

Provided support of the telecommunications environment including monitoring, administration, configuration, and troubleshooting.

Provided troubleshooting and resolutions of user desktop technical problems.

Provided 1st level support of desktop environment including troubleshooting, updates, and ongoing maintenance of desktop environment to ensure maximum reliability.

Provided support and troubleshooting of all firm software applications including license monitoring, application functionality, desktop integration, and macro and template integration.

Created and maintained systems documentation for responsible technologies.

Assisted the Help Desk Supervisor in carrying out technical projects, including planning, implementation, and documented and assisted in the installation, setup of on-going technology.

Responded to departmental and firm requests for specialized system requirements. EDUCATION

Johnson & Wales University - Providence, RI

1999 - Bachelors Degree - Marketing with a concentration in Psychology 1997 - Associates Degree - Culinary Arts

FISERV COURSES COMPLETED

Certified Systems Administrator for Fiserv Nautilus

Fiserv Spectrum Analyst

Fiserv Spectrum Operator

Fiserv Automic Operator

Eloquence Security and Encryption

ADDITIONAL INFORMATION

Yearly certification of Bank Secrecy Act curriculum as required by NCUA.

Outstanding analytical and communication skills, written and verbal.

Fast learner and self-starter.

Excellent interpersonal and organizational skills.

Detail oriented and excellent to work with others in a team.

Excellent time management skills and ability to work against deadlines.

Knowledge of Microsoft Office (Office 365, 2016, 2013, 2010, 2007, 2003, XP)

Knowledge of Windows Operating Systems: Windows 10, 8, 7

Knowledge of Microsoft Virtual Platform - Hyper V.

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