Maintenance Technical Support

Donita A. Eberhart

*** ******* ***** ***** ******, GA 30606

Home: 706-***-**** Cell: 706-***-**** ***************@*****.***

PROFESSIONAL SUMMARY AND WORK OBJECTIVE

Preventive Maintenance/Inventory Specialist with over 20+ years of experience in invoice processing, supplier/vendor management, inventory management and customer issue resolution. Highly effective at resolving confidential situations and maximizing process efficiency via excellent communication and rapport building while utilizing strong organizational, technical and analytical skills.

Obtain a position where I can utilize my inventory/ supplier management experience to provide strong customer service and efficient problem resolution to a manufacturing/production environment.

EMPLOYMENT HISTORY

Preventive Maintenance and Engineering (PME) Coordinator II May 2003 - Current

Merial Ltd. Athens, GA

Under the direction of the Facilities Manager /Engineer, performs a variety of administrative and technical support duties for Merial Ltd computerized preventive maintenance program for Maintenance, Industrial Operations. Maintains database and develops monthly and custom reports used to analyze maintenance operations. Assist system users in input, data consistency, and quality control/quality assurance of preventive maintenance system. Provides administrative support to Engineering and Tech Leads

Responsibilities consist of the following:

Procure parts for KIT assembly and staging spare parts needed for PM work orders.

Trained end-user on MP2 System

Coordinates development of preventive maintenance database, including data input, and monitors, audits and maintains the accuracy and integrity of the preventive maintenance database.

Develops, produces and assists in generating regular and special preventive maintenance system reports.

Assists in development and maintenance of training materials and Standard Operating Procedures for preventive maintenance program.

Provided administrative support to Manager of Facilities Operations, Engineering and Techs as required.

Reconciling on-hand parts and material with MP2 database

Assists in integration of maintenance software with MP2, Oracle and Parts Inventory and Billing

Maintains departmental records and documents in accordance with company policy

Maintains accuracy of work orders.

Requisitioning 3rd party contract work and ordering parts.

Facilitating submitted invoices for payment through the Account Payable Catalyst System

Conducting vendor management and accounts payables training

Preventative Maintenance and Engineer (PME) Coordinator I May 1998 - May 2003

Merial Ltd Athens GA

Under the direction of the Facilities Manager /Engineer, performs a variety of administrative and technical support duties for Merial Ltd computerized preventive maintenance program for Maintenance, Industrial Operation database, assist system users in input, data consistency, and quality control/quality assurance of preventive maintenance system. Provides administrative support to Engineering and Tech Leads

Managed the Preventive Maintenance Work Order/Schedules

Source vendor quotes for recommended services

Created and Document Standard Operating Procedures (SOPs) for consistent and accurate completion of duties.

Completed tasks necessary to ensure a safe and secure environment

Administrative Assistant February 1994 – May 1998

Merial Ltd. Athens, GA

Provided administrative support to ensure efficient operation of the office, in addition to supporting managers, leads and employees through a variety of tasks related to organization and communication.

Outbound calls to vendors, customer etc.

Maintained schedules

Organized and scheduled meetings

Assisted in preparation of regularly scheduled reports

Developed and maintained filing system

Provided general support to onsite vendors/visitors

Assisted with invoicing A/P

Front End Cashier

Kroger’s, Athens, GA May 1989 - February 1994

Performed cashier duties such as: checked out customers while performing cash, check or credit card transactions

EDUCATION

PAINE COLLEGE - Augusta, GA, USA

Business Information System Attended 1986 -1989

G.P.A: 3.0/4.0

SKILL SUMMARY

Microsoft Office, ORACLE, MP2, Inventory Management, Procurement, Accounts Payable

REFERENCE

Available Upon Request

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