Customer Service Representative

MARY LOVE P. CASTILLO

*** ***** **.

Bangculasi Navotas City, 1485

Cellphone No. 091********

Email ********.****@*****.***

Summary of Qualifications:

- 5 years experience of providing good customer service to clients

- Wllingness to learn new things

- Keen to find a challenging position where I will be able to increase my

work experience and develop my abilities

Work Summary:

Feb 2012 – June 2017 Customer Service Advocate

Convergys San Lazaro

Vertex One building San Lazaro Business Park,

Yuseco Corner Felix Huertas St. Manila Phil.

- Dealing with clients queries, requests and complaints

- Keeping track of all deadlines and targets

- Handling a large call volume of inbound calls

- Developed positive customer relationships through friendly greetings and excellent service

- Able to adapt tone and style for different customers and situations

- Knowledge of phrases and keywords that can generate customers

confidence

- Able to control a conversation and quickly obtain relevant information

- Ability to remain calm when dealing with emotional, difficult or

distressed people.

- Proficient in the use of Microsoft Office tools

- Developed keyboard skills and able to accurately input

information into databases

Education

June 2004 - October 2005

MANILA DOCTORS COLLEGE

Bachelor of Science in Nursing

November 2005 – March 2007

METROPOLITAN HOSPITAL COLLEGE OF NURSING

Bachelor of Science in Nursing

March 2004 – October 2009

PERPETUAL HELP COLLEGE OF MANILA

Bachelor of Science in Nursing – College Diploma

2000 - 2004

IMMACULATE CONCEPTION ACADEMY OF MANILA

High School Diploma

- Loyalty Award

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