Customer Service Professional Experience
Resume:
Ferry Carmelet D. Bibat
Blk * Lot ** Purok ** Ext. SDH, Taguig City
+63.995-***-****
********.*****@*****.*********:*************.******@*****.***
mailto:****************@*****.***.**
CAREER OBJECTIVE:
To obtain a position that will benefit from my Customer Service experience in Logistics and Freight Forwarding Industry, positive interaction skills where my 3 years’ experience can improve the customer satisfaction and develop existing customers.
PROFESSIONAL EXPERIENCE:
CUSTOMER SERVICE / EXPORT – OCEAN DEPARTMENT
SCHENKER PHILPPINES INC.,
December 16, 2013 – Present
MAIN FUNCTION: To serve as a direct point of contact of clients and agents inside and outside the country.
Handling Export Accounts including Regional and Global.
Answer field operations queries and concerns.
Prepare daily and monthly shipment report to clients.
Ensure that customers are well informed on the status of their shipment.
Monitor outgoing shipments from origin until delivery to respective final destinations.
Ensure that each and every task are done to meet the KPI of the team.
INTERNSHIP, TRAININGS, AND ACHIEVEMENTS:
Ocean Export – Tango SuperUser (Singapore)
Schenker Singapore
IMDG & IATA DG/Consumer Chemicals SCM Workshop for SCJ
S.C. Johnson & Son, Inc. (Philippines)
Ocean Knowledge Training including INCOTERMS
Schenker Philippines Inc. – Sucat
Licensed Customs Broker
October 2013
Academic Award (Top 10)
Asian Institute of Maritime Studies
Internship – Kintetsu World Express
Import/Export Department and Brokerage Department
-Monitoring of shipments through Inter-commerce (Value Added Service Provider) System
-Computation of Customs Duties and Taxes
Port Visit and Import/Export Familiarization
Port of Manila (ICTSI – MICT and ATI SH), Port of Subic, and Port of Batangas
Bangko Sentral ng Pilipinas - Economic and Finance Learning Program (BSP-EFLP)
BSP Assembly Hall, Roxas Boulevard, Manila
EDUCATIONAL BACKGROUND:
Tertiary Level: Asian Institute of Maritime Studies – Pasay City
Bachelor of Science in CUSTOMS ADMINISTRATION
June 2009 – April 2013
SKILLSAND PROFICIENCY:
Effective coordination between internal and external clients.
Hardworking, Can handle multiple tasks, with minimal supervision.
Proficient in MS Office (Word, Excel, PowerPoint, and Outlook)
PERSONAL PROFILE:
Date of Birth: July 30, 1992
Place of Birth: Makati City, Philippines
Civil Status: Single
REFERENCES:
Ms. Emmalyne C. Cleofe
Subic Bay International Container Terminal
Ms. Rhea Medenilla
Schenker Phillippines, Inc. – Export Department
Mr. Ernesto Torres
Seahawk Transport Inc. – Trucking Department
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