JAMARR O. LOGAN

Cellular: 980-***-**** Email: ac0x8z@r.postjobfree.com

OBJECTIVE To obtain a position that will utilize my interpersonal, Customer service skills and education that will enable me to become a valuable asset as an employee as well as to seek out opportunities in Network Systems Administration.

EXPERIENCE 2016 – present RSG Inc. Charlotte, NC

IT Tech/Customer Support Specialist

Receive incoming system issues from Clients and document details in ticketing system.

Follow the documented process to resolve issues over the phone and by email.

Allocate and contact field technical resources to respond to exiting service calls.

Follow-up with any hardware and shipment requirements.

Process Field Technicians’ documents and pictures into our ticketing systems.

Adjust spare parts inventory levels.

2014 – 2015 CNG Technology Lake Forest, Ca

Desktop Support Analyst (Ross Warehouse)

Coordinates installation of desktop and laptop hardware and software, including associated peripherals (monitors, printers, PDA devices, rf devices).

Manage and respond to user incidents/requests sent to the support queue.

Install, configure and set-up computers, workstations, printers, telephones, fax machines and other network devices on the client network.

Perform hardware/ software troubleshooting and maintenance activities on network computers, workstations, servers, printers, and other network devices on customer sites.

Provide backup assistance to install, configure, troubleshoot and maintain data center network devices including servers, routers, switches, hubs, modems, UPS, cable panels, etc. on the network where applicable on the customer site.

2011 – 2014 Family Dollar Corporation Matthews, NC

IT Help Desk (2012- 2014)

Accurately respond to and resolve inquiries and service request utilizing ETC.

Document all customer inquiries and their resolutions in the IT service management.

Work to effectively investigate, all inquiries and service request.

Proficient knowledge of IT service management system.

Strong analytical and problem solving skills.

Proficient with MS Word, Excel, PowerPoint and Outlook.

Able to Multi-task in a fast paced environment.

Information Technology system support training

IDM/AD password resets for corporate and store users

Bulk Order Filler (2011-2012)

Fills requisitions, work orders, or requests for materials.

Assembles customer orders from stock and places orders on conveyor belt.

May compile worksheets or tickets.

2011-2011 Marizetta Kerry CDC Charlotte, NC

Non CDL Bus Driver

2010 – 2011 Parrish Tire Charlotte NC

Driver/Loader

SKILLS Software: Microsoft Office Suite, Remote Desktop, Management Software, Magic ticket, SharePoint, OTS Active Directory, IDM

EDUCATION 2011- 2011 ITT Technical Institute Charlotte, NC

1997- 1999 Central Piedmont Community College Charlotte, NC

1994-1997 West Charlotte High School Charlotte, NC

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